Receptionist

Job Description

Job Description

XCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness in one convenient location. Our facility features three distinct shooting ranges, full-service restaurant and premium members lounge, large retail space, traditional as well as functional fitness, mixed martial arts dojo, spin studio, group fitness, spa services, child activity center and a host of amenities to provide an exceptional experience.XCAL provides full-time employees with generous benefits that include:Medical, Prescription Drugs, Dental and Vision plans provided by United HealthcareHealth Savings Account provided by Optum Bank via United HealthcareLife Insurance and Accidental Death and Dismemberment (AD&D) provided by Hartford Life Insurance CompanyShort-term disability (STD) and Long-term disability (LTD) plans provided by Hartford Life Insurance Company401k - XCAL matches 100% up to 4% of employee contributionsPaid Holidays and Paid Time Off (PTO)Employment at XCAL comes with a XCAL Shooting Sports and Fitness membership and discounts on retail, food, and beveragesReceptionistPosition SummaryThe Receptionist will operate the telephone system to answer incoming calls and direct callers to appropriate personnel in a manner that exceeds the callers' expectations while always presenting a cheerful and pleasant attitude. The incumbent will also assist with other office duties as needed.Job Duties and ResponsibilitiesAssist clients in finding their way around the facility.Answer, forward, and screen phone calls in a friendly and professional manner.Prepare meetings and training rooms.Sort and distribute mail.Convert XCAL products and services questions into appointments. Explain all XCAL products, services, and treatments to guests and assists them with determining their individual needs.Schedule appointments and suggest upgrades or add-ons to products and services.Complete outgoing confirmation calls and member outreach calls to schedule appointments.Assist with a variety of administrative tasks including copying, faxing, and taking notes.Uses all required safety devices to comply with company safety rules.Provide excellent customer service.Education, Experience, and Licensing RequirementsHigh School Diploma or GEDPrior experience as a receptionist or in a related fieldConsistent, professional dress, and mannerExcellent written and verbal communication skillsCompetency in Microsoft applications including Word, Excel, and OutlookGood time management skillsExperience with administrative and clerical proceduresAble to contribute positively as part of a team and help out with various tasks as requiredBasic PC knowledgeGood math skillsStrong communication and time management skillsExcellent Customer Service