Office/Administration - Representative - Customer Service/Call Center (Entry Level)

Omni Inclusive

Call Center Representative I

Global Life Sciences Solutions USA LLC

100% onsite at 100 Results Way Marlborough - shift Mon-Fri 8-5

Top three skills - Salesforce/Service Max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications

Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience)

Call Center Representative I acts as the primary contact between the customer and Service Support. Responsible for placing/answering telephone call inquiries and promoting an organization's products and services.

Required qualifications: Associate's degree or high school diploma/GED and 0-2 years of experience. Prior demonstrated experience working in a customer service role. Has knowledge of commonly-used concepts practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Demonstrated analytical thinking/problem solving ability. Ability to think clearly and quickly and empathize in high-pressure situations. Tenacity & creativity in handling customer issues.

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Vacancy posted 3 days ago

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