Operations Manager

Position: Operations Manager – Utility Locating Location: Must reside within a 50-mile radius of Sioux Falls, SD Status: Full-Time, Exempt Reports to: Director of Operations Summary: The Operations Manager is responsible for leading the day-to-day operations of a designated area within the company. This role requires strong leadership, operational management, and industry experience to meet company goals in safety, quality, production, and profitability. The ideal candidate will have a solid understanding of P&L, employee development, and customer satisfaction in a high-paced, compliance-driven environment. Key Responsibilities: Oversee all operational aspects in the assigned area, ensuring alignment with company standards and customer expectations. Manage and track P&L for assigned areas; achieve or exceed profit margin goals. Lead, coach, and mentor Area Managers, Area Trainer and Technicians to ensure optimal performance and compliance. Monitor daily ticket flow and resource allocation to maintain productivity and on-time performance. Conduct daily reviews of production data, including hours, ticket closures, and any discrepancies or misses. Ensure compliance with company policies, safety procedures, and contractual obligations. Maintain and oversee inventory, including paint, flags, equipment, and fleet maintenance. Address internal HR issues and employee concerns with appropriate documentation and collaboration. Handle escalated complaints from customers, excavators, or property owners professionally and promptly. Conduct damage investigations and corrective action planning as needed. Review and approve timecards, schedules, and administrative tasks for area staff. Participate in and lead safety meetings and supervisor huddles. Support strategic growth through local networking, customer relations, and business planning. Leadership & Training: Develop Area Managers through hands-on training, performance coaching, and succession planning. Lead safety culture initiatives with a focus on zero incidents. Promote teamwork, accountability, and a results-driven mindset among field teams. Assist with hiring, interviewing, and onboarding of new staff within the area. Oversee the Training Program to ensure new Technicians are prepared and given the opportunity to grow and be successful. Qualifications: Required: 3+ years’ experience with P&L responsibility. 3–5 years of line locating experience. 2+ years in a leadership/management role in utility services or similar industry. Strong verbal and written communication skills. Valid driver’s license with a clean driving record. Proficient in Microsoft Office, especially Excel. Able to pass drug screening and background check. Ability to work independently, manage multiple priorities, and meet deadlines. Strong time management and organizational skills. Preferred: Bachelor’s degree in business, Operations, or related field. 10+ years in contract utility locating. Demonstrated success in leading large teams and meeting profitability targets. Working Conditions & Physical Requirements: Ability to work in extreme outdoor weather conditions (heat, rain, snow, etc.). Able to sit, stand, walk (up to 2 miles/week), bend, lift (up to 50 lbs.), and climb. Must be able to ride in a vehicle for extended hours. Must always wear required PPE in the field. Flexible work schedule, including early mornings, extended shifts, and weekends as needed, however this is a work from the office or in the field with the Team role, 30% travel maybe required. Additional Responsibilities: Maintain a professional appearance and demeanor. Represent the company positively with customers, partners, and the public. Drive continuous improvement in safety, quality, operational efficiency, and the service required by the company and our customers. Other duties as assigned are based on business and customer needs. #J-18808-Ljbffr