Quality CRM Specialist

Job Description

Job Description

Quality CRM Specialist /$31 .00 - $34.00 hr /7 am – 4 pm / Day Shift / Hybrid 4 days in office / Contract 6 months plus through Jan 2027

What Matters Most

• Competitive Pay of $31.00 - $34.00 per hr
• Schedule: Mon – Fri / 7am – 4pm
• Location: Houston, TX 77024
• Temp to Hire
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program

Job Summary

The Quality CRM Specialist is responsible for the management and continuous improvement of the Company’s client and supplier relationship management systems, ensuring prequalification data, certifications, and performance scorecards are current and aligned with ISO 9001, 14001, 45001 standards and company governance processes. The role supports both commercial acquisition and project execution phases, facilitating communication, compliance, and knowledge transfer across client and supplier interfaces. This position is in Houston, TX.

Responsibilities:

• Ensure competency records are created and maintained in accordance with legislative requirements.
• Review and update competency materials in line with the needs of the business.
• Maintain and develop the Competency System for the organization.
• Monitor the deadlines and phases of the Competency System.
• Act as Assessor and/or Verifier.
• Monitor, record, and analyze the effectiveness of competency training programs.
• Perform other work-related tasks as assigned.
• Comply with all company and HSE policies and procedures.
• Provide logistical and administrative support for all trainers.
• Perform other work-related tasks as assigned.
• Manage training operations and development.
• Ensure that company policies and procedures are consistently enforced and adhered to.
• Continually evaluate the group's processes and methods to assure the most effective use of resources and equipment.
• Provide daily supervision of employee job execution, including training, performance evaluation, and employee relations.
• Liaise with customers and internal departments to define and arrange training requirements and schedules.

Qualifications and Requirements:

Required Competencies:

• Technical: CRM Systems, Data Analytics, ISO & HSES Familiarity
• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3-5 years of experience in CRM, prequalification, or client/supplier management (preferably in construction, marine, or energy sectors).
• Familiarity with offshore wind or infrastructure project workflows are desirable.
• Experience supporting compliance documentation for ISO or client HSE audits is a plus.

Benefits and Perks:

• $31.00 - $34.00 per hr
• Hybrid Schedule (4 days in office)
• Training & Growth
• 6 month+ contract

Your New Organization:

One of the largest providers of dredging services in the United States. In addition, the company is fully engaged in expanding its core business into the rapidly developing offshore wind energy industry. The Company has a long history of performing significant international projects. The Company employs experienced civil, ocean and mechanical engineering staff in its estimating, production and project management functions. In its over 133-year history, the Company has never failed to complete a marine project.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The base pay range for this position is $31.00 -$34.00, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.

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