Hotel Security Supervisor

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE

Hotel Security Supervisor

DEPARTMENT

Hotel Security

REPORTS TO

Hotel Security Manager

LICENSING LEVEL

​

SALARY GRADE

NE08

FLSA STATUS

Non-Exempt

POSITION SUMMARY

Oversees and coordinates the daily activities of the Hotel – Security department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
• Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining assigned employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts regular staff meetings to ensure communication among personnel regarding Hotel Security-related activities.
• Helps to ensure departmental staffing is maintained within budgetary requirements.
• Assists in achieving the financial objectives of the department by monitoring the departmental budget.
• Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels.
• Ensures the efficiency of Hotel Security operations and maximum level of service is achieved through a culture of teamwork and consistency.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
• Complies with all property and department policies and procedures.
• Creates daily work schedules.
• Inspects employees’ uniforms and equipment.
• Provides security summaries and developments.
• Conducts routine patrols.
• Receives and responds to guest inquiries and issues and distress calls or alarms.
• Maintains complete and accurate timekeeping records and reports.
• Conducts investigations of suspicious activities and gaming, civil, and/or criminal offenses as necessary.
• Reports unlawful activities such as theft, vandalism, and other criminal activity to law enforcement officers.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies and procedures.
• Casino/hotel safety operations and procedures.
• Minimum Internal Control Standards, Tribal Internal Controls, and Title 31.
• Budget preparation and administration.
• File and recordkeeping.
• Customer service standards.
  

Skill in:

• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Preparing, reviewing, and analyzing operational and financial reports.
• Supervising, training, and evaluating assigned staff.
• Making effective decisions in emergency situations.
  

Ability to:

• Communicate efficiently and effectively both verbally and in writing, individually and in group settings.
• Maintain confidentiality.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Work independently and meet strict timelines.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
  

MINIMUM QUALIFICATIONS

• High School Diploma/GED.
• Three (3) years of security or public safety experience.
• One (1) year of supervisory experience in a public safety environment.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain First Aid, CPR, and TIPS certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.

Background Investigation Requirements

• Pre-employment drug screen.
• Personal reference check and employment verification.
• Federal, State, and/or tribal criminal history backgrounds will be conducted

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to walk; stand; use hands to manipulate, touch, or grasp; and talk or hear. The employee occasionally is required to sit; reach with hands or arms; use a computer and cellphone/telephone ; and lift up to 50 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee regularly is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino/hotel setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.

Updated 07/24/2026