E-Commerce & Operations Manager

Job Description

Job Description

Position Summary

Brainspring is hiring a Store Manager to lead warehouse operations, inventory, online sales, fulfillment, procurement, and customer order management, with the goal of driving operational excellence and online growth. The ideal candidate is a self-starting, organized problem-solver who can balance day-to-day execution with strategic thinking in a fast-paced environment. This role reports to the Director of Educator Academy Operations and collaborates closely with the sales team and customers.

Key Responsibilities

Warehouse & Inventory Management

Oversee daily warehouse operations to ensure efficient organization, workflow, and fulfillment.

Manage inventory levels, monitor stock accuracy, and maintain inventory systems.

Implement and improve inventory controls and processes to minimize shortages, overstocking, and discrepancies.

Conduct regular inventory audits, inventory forecasting, and reporting.

Order Fulfillment & Shipping Operations

Manage and oversee all online order processing, shipping logistics, and fulfillment activities.

Ensure timely, accurate, and cost-effective shipment of customer orders.

Develop and maintain shipping processes and operational standards.

Supervise, coach, and manage shipping team members to ensure efficiency, accountability, and productivity.

Coordinate shipping schedules and proactively resolve fulfillment challenges.

Procurement & Vendor Management

Manage purchasing and procurement processes for products and operational needs.

Coordinate with vendors and suppliers to maintain inventory availability and optimize costs.

Evaluate vendor relationships and identify opportunities for cost savings and operational improvements.

Online Store, CRM & Client Management

Manage Brainspring’s online store operations and customer purchasing experience.

Support and manage online clients by providing timely communication and exceptional service.

Utilize CRM, TMS & LMS systems, including HubSpot and Administrate, to manage customer interactions, track activity, support sales initiatives, and maintain accurate client information.

Monitor online store performance and identify opportunities to improve customer engagement and increase sales.

Collaborate with internal teams to improve customer experience and operational effectiveness.

Systems, Reporting & Financial Operations

Utilize Sage Intacct accounting software to support purchasing, inventory tracking, reporting, and operational workflows.

Maintain accurate records and documentation across inventory, orders, procurement, and financial processes.

Use Microsoft Office Suite tools—including Excel, Outlook, Teams, and Word—to create reports, analyze data, manage communication, and support daily operations.

Develop and monitor operational metrics and provide reporting to leadership as needed.

Sales Partnership & Growth

Partner closely with sales team members to support company initiatives and customer needs.

Maintain responsibility for online sales performance and achievement of assigned sales goals.

Identify opportunities to grow online revenue and improve sales conversion.

Qualifications Required

Bachelor's degree preferred or equivalent professional experience.

3+ years of experience in warehouse management, retail operations, inventory management, fulfillment, or e-commerce.

Experience managing teams and leading day-to-day operations.

Proficiency in CRM platforms (HubSpot preferred), accounting systems (Sage Intacct preferred), and e-commerce/order management tools.

Strong skills in Microsoft Office Suite, inventory systems, shipping logistics, and customer communication.

Desired Skills

High initiative, strong ownership mentality, and self-starter attitude.

Solution-oriented problem-solver with sharp attention to detail and follow-through.

Exceptional organizational and time management skills with the ability to juggle multiple priorities.

Collaborative team player who communicates effectively across departments.

Adaptable and comfortable thriving in a fast-paced, evolving environment.

What Success in This Role Looks Like

Accurate inventory and efficient warehouse operations.

Timely fulfillment and shipping performance.

Strong customer satisfaction and support experiences.

Achievement of online sales goals.

Effective use of CRM, financial systems, and reporting tools to support operational excellence.

Continuous improvement in systems, processes, and operational efficiency.

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets or any other device necessary to meet the needs of the department.

Position Type and Expected Hours of Work : This is a full-time, in-office position.

Travel : Not required.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.