Windows Desktop Support Technician

Windows Desktop Support Technician Job Locations: US-CA-Livermore Employee ID: 2026-4606 Category: Information Technology Type: Full Time Overview Edgewater Federal Solutions is seeking a Windows Desktop Support Technician to support the IT Program at a major national laboratory. You will provide end‑user support with processes for managing and delivering services that are ITIL conformant. You shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you shall support multi‑user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. Responsibilities Provide essential support across various computing environments, including Windows, Mac, mobile devices, and classified systems. Monitor, install, and perform maintenance on personal computers, laptops, software, and networks, responding to user requests for assistance and conducting on‑the‑spot diagnostic evaluations. Implement corrections and train users in the proper operation of systems and programs. Install and provide basic support for approved PC software, performing upgrades across all computer platforms, and training office staff on computer usage. Maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed, and help resolve operational problems. Support the agency's Local Area Network (LAN) Administrator with server maintenance and administration, requiring a general knowledge of network products, including Novell, CISCO, and UNIX. Develop functional requirements and specifications for hardware acquisitions, ensuring that problems are properly identified and solutions meet user requirements. Interact with business segments to understand their environment, technical requirements, and organizational direction, collecting and organizing detailed user requirements. Define project plans and deliverables, ensuring compliance with project budgets, and conceptualize, construct, test, implement, and operate integrated infrastructure solutions. Provide recommended training plans and lead continuous improvement activities while coaching and developing team members on technical matters. Qualifications AS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job. The ability to acquire and maintain a DOE Q level security clearance. Must be US Citizen. Required Skills: This may include experience with PC Assembly, Imaging, PC/OS Testing, & Installation. Must possess good written & verbal communication skills. Hourly Pay Range: $30.35 – $35.16 Benefits Vacation, Sick Leave & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts 401K with employer matching contribution Tuition and Education Reimbursement Exercise Reimbursement Tech Reimbursement Employee Assistance Program Opportunities for professional development and growth Collaborative and dynamic work environment Edgewater Federal Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and other statuses protected by applicable law. #J-18808-Ljbffr Edgewater Federal Solutions