Service Desk Engineer

LTM

Scottsdale, AZ

Role description

Location: Scottsdale, AZ (5 days onsite)

Eversource Service Desk Technician

PRIMARY RESPONSIBILITIES INCLUDE

Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices
Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence
Support management of Company Assets eg PCs Phones in the company ITSM service desk tool
Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access
Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated
Review service desk metrics where applicable to optimize the service provided to the organization
Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies

REQUIRED QUALIFICATIONS

Associate or bachelors degree in computer science computer information systems or related field
Proven working experience as an Service Desk Engineer or relevant experience
3 years of experience in IT roles of increasing responsibility
Experience supporting or managing the following functions network administration systems administration storage and data center operations
Experience with international company with multiple locations
Experience with Security Access systems badges
Managesupport phone systems
Manage company mobile numbers and related contract
Strong client focus and the ability to manage client expectations and maintain a high level of client trust
Strong interpersonal organizational time management and problemsolving skills
Ability to perform essential functions of the job
Ability to travel nationally and internationally

DESIRED QUALIFICATIONS

Professional services experience
Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office365 tools SharePoint Infor ERP
Nice to have ServiceNow experience andor ISO 27001 certification experience
Ready to work in shiftsrotations shifts
Fluent in American English speakingwriting

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Vacancy posted 2 days ago

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