Technical Program / Delivery Lead

JOB SUMMARY:
The Technical Program / Delivery Leader (TPL) is the accountable technical delivery lead for a designated application team. The TPL combines senior-level business systems analysis with hands-on delivery coordination to translate priorities into executable plans and ensure engineering, architecture, environment, security, and operational activities are aligned to deliver high-quality outcomes. This role leads through influence, not direct people management.

KEY RESPONSIBILITIES:
Lead cross-functional planning and dependency management across teams (integrations, environments, security/network reviews, release coordination, vendor/supplier timelines).
Coordinate priorities and capacity: ensure there is a steady pipeline of "ready" work, align work assignments with technical leads, and maintain delivery flow so team capacity is effectively utilized.
Support ROM estimates and planning by coordinating inputs from engineering/architecture; document assumptions, constraints, dependencies, and risks.
Coordinate release/deployment readiness: environment readiness, change approvals, cutover planning, validation steps, communications, and post-release stabilization.
Support production operations and critical incidents by coordinating participation, facilitating communications, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.
Drive continuous improvement across delivery execution, documentation, quality, automation, and operational readiness.

REQUIRED SKILLS:
7 10+ years in technology delivery roles (e.g., Senior BSA, Technical Delivery Lead, Technical Project Lead, Technical Program Coordinator/Lead, or similar).
Proven ability to lead through influence and coordinate cross-functional work across engineering, architecture, infrastructure/environments, security, and operations.
Strong requirements-to-delivery capability: translating complex needs into epics/features/stories and into executable plans with measurable outcomes.
Practical understanding of AI/ML concepts and governance, with experience using approved AI-enabled tools/approaches to improve requirements, analysis, estimation, reporting, defect/incident triage, and overall delivery execution.
Strong delivery discipline: planning, scope control, dependency management, risk/issue management, and proactive escalation.
Proven ability to lead cross-functional teams through change (without direct authority), adopt/improve delivery methodologies (Agile/DevSecOps), and drive measurable improvements using delivery/operational metrics.
Technical fluency across SDLC and modern delivery practices (APIs/integrations, environments, DevSecOps concepts, logging/monitoring, and incident response); not required to code, but must engage effectively with technical teams.
Strong executive communication: ability to present status, tradeoffs, and recommendations and drive timely decisions.
Experience with work management and ITSM tools (e.g., VersionOne/Jira/Azure DevOps; ServiceNow or equivalent) and producing delivery artifacts (status, RAID logs, milestones, ROMs).
Preferred (Optional)
Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
Experience supporting production releases and incident response in high-availability environments.
Experience incorporating security, privacy, and performance requirements into delivery artifacts.
Experience measuring and reducing costs (cloud consumption, tooling/supplier spend, operational effort) by identifying cost drivers, optimizing services, and automating repeatable work while maintaining service levels.