Telecommunications Analyst
Mitchell Martin
Telecommunications Analyst - Milwaukee, WI - ContractThis contract role involves managing and transitioning telecommunications systems to a modern voice platform in a hybrid setting. The position requires hands-on expertise in telecommunications analysis and administration, focusing on call-flow applications and ensuring stable system performance. Candidates must be adept in troubleshooting, configuration, and supporting enterprise voice and contact center ecosystems.Key ResponsibilitiesAnalyze current telecommunication systems and translate into modern solutions.Design and configure enterprise voice and video solutions for operational efficiency.Manage day-to-day operations of telecommunication systems for service quality.Lead incident management using various tools.Collaborate cross-functionally to troubleshoot and resolve issues.Qualifications3-5 years of experience in enterprise voice and unified communications platform administration.Experience with SIP trunking, dial plans, and call routing.Proficiency in eliciting business requirements and implementing solutions.Ability to learn new technologies quickly.Strong communication and decision-making skills.Core TechnologiesVoice Platforms | SIP Services | Contact Center Technologies | Call-Flow Applications
Vacancy posted 2 days ago
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