Telecommunications Analyst

MARS Solutions Group is looking for a Telecom Analyst. Our client is a State Government agency seeking high-quality talent to make a meaningful difference in public-sector services. The organization values professionalism, collaboration, and a strong work-life balance while offering opportunities for contract extensions and long-term stability.

Interview Process: Microsoft Teams & In person .

Note: Must be a WI Resident. No relocation is allowed. Hybrid Role.

Additional details: Role requires reliable transportation. Some early morning and weekends may be required. On call time will not be paid for this position.

Top Skills & Years of Experience:

Top Skills & Years of Experience:

• Experience as an Enterprise voice and unified communications platform administrator (Avaya).
• Demonstrated experience with SIP trunking, SBCs, dial plans, call routing, and E911 Administration.
• Eliciting business requirements and implementing a modern solution that aligns with Countywide IT objectives.
• Contact Center and IVR design, implementation, and support.
• Experience planning and executing voice modernization or migration projects.
• Ability to learn new technologies namely Microsoft Teams Voice.
• Avaya Certified Integration Specialist (ACIS), Avaya Implementation Professional Specialist (AIPS), Avaya Certified Specialist (ACSS), Avaya Support Professional Specialist (ASPS)
• Communication Skills:
  • Read, write, and comprehend simple instructions, reports, short correspondence, and memos.
  • Exchange of information with internal/external contacts.
  • Speak effectively before both internal and/or external groups.
  • Read, analyze, and interpret safety rules, operating/maintenance instructions and procedure manuals, scientific/technical journals and procedures, government regulations, financial and legal documents.
  • Prepare and/or present written communications that pertain to controversial and complex topics.
  • Ability to document training materials that are easier to use by end users.
• Decision Making Skills:
  • Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
  • Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.
• Complexity, Judgement and Problem Solving:
  • Understand and follow instructions.
  • Execute decisions within limits of standard policy and procedures
  • Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.
  • Strong multi-tasking skills.
• Ability to learn new technologies namely Microsoft Teams Voice.
• Experience as an Enterprise voice and unified communications platform administrator (Avaya).
• Demonstrated experience with SIP trunking, SBCs, dial plans, call routing, and E911 Administration.
• Eliciting business requirements and implementing a modern solution that aligns with Countywide IT objectives.
• Contact Center and IVR design, implementation, and support.
• Experience planning and executing voice modernization or migration projects.
• Ability to learn new technologies namely Microsoft Teams Voice.
• Avaya Certified Integration Specialist (ACIS), Avaya Implementation Professional Specialist (AIPS), Avaya Certified Specialist (ACSS), Avaya Support Professional Specialist (ASPS)

Years of Experience: 3-5 years of experience.

Nice to Have Skills:

• Experience with Microsoft Teams Voice or Microsoft Teams Voice Certifications
• Experience with Landis Contact Center
• Implementation experience
• ITIL Certification
• Job Duty: Using best practice system analysis techniques and procedures to determine VOIP/Teleconference functional specifications
  • Descriptive: Consult with users, to determine hardware, software, or system functional specifications. Research best practices and consult with vendors on hardware, software, and network specifications. Interact with end users to determine needs and/or concerns, design solution and deploy. Coach and train Desktop Support personnel to ensure end user devices and services are correctly provisioned and function correctly. Develop policy documentation, training material, and diagrams for VoIP systems throughout the enterprise.

• Job Duty: Design and Configure Enterprise VOIP/Video/Teleconference Solution for Operational Efficiency
  • Descriptive: Configure VOIP/Teleconference system components for service enhancements. Design, test, and implement QOS policies. Design, test, and configure network components for VOIP/Video/Teleconference. Implement phone system configuration enhancements. Design and Configure Interactive Voice Response (IVR).

• Job Duty: Manage and maintain the day-to-day operation of the VOIP/ Teleconference system on Microsoft Teams Voice for service quality. Establish best practices and procedures for system administration.
  • Descriptive: Analyze the Network or VOIP/ Teleconference system components, from end to end, to ensure the system(s) is up and running correctly. Analyze and monitor VoIP system components for quality of service and modify configurations as needed. Analyze and modify resources/backups and provides metrics. Analyzing problems and implement solutions, including the exercise of discretion and independent judgment.

• Job Duty: VOIP/ Teleconference system Incident Management
  • Descriptive: Manages and monitors for incident management, using internal, vendor provided or County's third-party tools.

• Job Duty: Cross Function Collaboration and other duties as assigned.
  • Descriptive: Works with other technology operation teams to provide expertise to troubleshoot and solve issues

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.