Human Resources Business Partner

Overview MCI is a fast-growing tech-enabled business services company in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team. We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. Responsibilities Position Responsibilities What does someone in this role do? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and drive solutions. Deliver general HR support in collaboration with operations teams Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives Align HR strategies with business goals and recommend improvements Foster employee engagement through a proactive, hands-on approach (including remote interactions) Adapt to a dynamic and evolving work environment influenced by economic and policy changes Champion innovative HR practices and process improvements Lead employee relations, retention, and recognition programs Manage a high-volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills Qualifications Candidate Qualifications Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. Minimum 1 year of experience in an HR Business Partner or related HR/operations role Some undergraduate-level education Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills (including both customer and employee interactions) Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications Experience in military or government environments Background in contact center operations Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification Compensation & Benefits What you can expect from MCI We offer competitive compensation and benefits designed to grow with you. Starting compensation is based on experience, and we provide a variety of benefits and incentives to support and reward our team members. Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days (options vary by location) Retirement savings: Available where matched Disability Insurance: Short-term disability coverage Life Insurance: Coverage options Supplemental Insurance: Accident and critical illness Career Growth: Opportunities for internal promotions Paid Training: Training while earning a paycheck Casual Dress Code: Comfortable work environment Additional Information Physical Requirements: This job operates in a professional office environment and is largely sedentary with computer and telephone headset use. May require lifting up to 40 pounds at times. Conditions of Employment: All locations require eligibility to work in the country where the job is based. Background checks and drug screening may be required. Reasonable accommodations are available under ADA; contact Human Resources for details. EEO Statement Equal Opportunity Employer: MCI embraces diversity and is committed to a workplace free from discrimination. All employment actions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI prohibits harassment and discrimination based on protected characteristics and will provide reasonable accommodations as required by law. The information contained in this job description is intended to describe the general nature of the work. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. MCI reserves the right to revise this description at any time. This description is not an employment contract and may be modified or terminated by the employer at any time. #J-18808-Ljbffr