Senior Business Analyst

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

Our Health Engineering Systems (HES) team works side by side with customers to articulate a vision for success and then make it happen. We know success doesn't happen by accident. It takes the right team of people working together on the right solutions for the customer.

We are seeking an experienced Senior Salesforce Business Analyst to support Product Owners and delivery teams in defining, refining, and managing Salesforce requirements throughout the software development lifecycle. This individual will serve as the liaison between business stakeholders and technical teams, ensuring Salesforce solutions are aligned with business objectives and delivered with clearly defined requirements and acceptance criteria.

The ideal candidate will have extensive experience supporting Salesforce implementations, managing Agile delivery processes, and owning user stories from initial requirements gathering through development, testing, UAT, and production deployment.

You will be working on a mission-critical software program whose goal is to consolidate, modernize, and enhance a suite of applications supporting Medicaid operations.

Our core work hours are 10am to 4pm Eastern Time with the option to start earlier or work later depending on your time zone.

Responsibilities

• Partner closely with Product Owners, business stakeholders, architects, and Salesforce delivery teams to gather, analyze, document, and refine business requirements.
• Lead requirements elicitation sessions, stakeholder interviews, workshops, and discovery activities to identify business needs and desired outcomes.
• Translate business requirements into detailed user stories, process flows, functional specifications, and acceptance criteria.
• Own user stories throughout the entire Agile lifecycle, ensuring requirements remain clear, prioritized, and development-ready.
• Manage story refinement activities, ensuring development teams have sufficient detail to estimate and implement solutions.
• Support Product Owners with backlog management, prioritization, release planning, and roadmap execution.
• Collaborate with Salesforce developers, administrators, architects, and QA teams to ensure solutions meet business requirements.
• Validate requirements through system demonstrations, testing activities, and user acceptance testing (UAT).
• Facilitate Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and stakeholder demonstrations.
• Track requirements, dependencies, risks, assumptions, and decisions throughout the project lifecycle.
• Create and maintain business process documentation, user guides, workflow diagrams, and requirements artifacts.
• Support release management activities and ensure successful deployment of Salesforce enhancements and new functionality.
• Analyze current business processes and recommend Salesforce best practice solutions to improve efficiency and user experience.
• Assist with change management, stakeholder communications, and user adoption activities.

Required Qualifications

• Bachelor's degree.
• Minimum of five (5) years of experience as a Business Analyst supporting enterprise software development projects.
• Minimum of three (3) years of experience supporting Salesforce implementations or Salesforce-based business solutions.
• Must be able to obtain and maintain a Public Trust clearance.
• Candidate must reside in the United States, be authorized to work in the United States, and work must be performed in the United States.
• Must have lived in the United States three full years out of the last five years.

Preferred Qualifications

• Master's degree.
• Salesforce Administrator Certification.
• Salesforce Business Analyst Certification.
• Experience gathering and documenting functional and non-functional requirements.
• Experience writing detailed user stories, acceptance criteria, business process flows, and functional specifications.
• Experience supporting Agile and SAFe delivery methodologies.
• Experience working directly with Product Owners and managing product backlogs.
• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications.
• Experience supporting User Acceptance Testing (UAT) and defect management processes.
• Experience supporting Medicaid, healthcare, or government modernization programs.
• Experience working within Scaled Agile Framework (SAFe) environments.
• Knowledge of Salesforce platform configuration, security model, workflows, reporting, dashboards, flows, and case management.
• Experience partnering with Salesforce developers and solution architects on large-scale implementations.
• Familiarity with Salesforce DevOps and release management processes.
• Experience supporting Human-Centered Design (HCD) initiatives.

Professional Skills

• Strong elicitation and stakeholder management skills.
• Ability to translate complex business needs into actionable Salesforce user stories and requirements.
• Excellent written and verbal communication skills.
• Strong facilitation and workshop leadership skills.
• Experience managing competing priorities across multiple stakeholder groups.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to identify risks, dependencies, and impacts across business and technical teams.
• Experience using Jira, Confluence, Azure DevOps, or similar Agile work management tools.
• Strong understanding of Agile metrics and continuous improvement practices.
• Ability to collaborate effectively with business users, technical teams, architects, and executive leadership.
• Demonstrated ability to drive requirements from concept through deployment and adoption.

Key Success Measures

• Accurately captures and documents business requirements.
• Delivers well-defined, development-ready user stories with clear acceptance criteria.
• Owns stories throughout the lifecycle from intake through production deployment.
• Effectively supports Product Owner backlog management and prioritization activities.
• Improves stakeholder engagement and satisfaction.
• Ensures Salesforce solutions align with business objectives and user needs.
• Supports on-time, high-quality delivery of Salesforce enhancements and releases.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact View email address on click.appcast.io for assistance.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.


Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.


However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.


The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00

Nationwide Remote Office (US99)