B&B Siding and Roofing Hiring Customer Experience Sales Support Representative

Customer Experience & Sales Support Representative

At B&B Siding and Roofing, our employees have all started on the ground floor and built long and gratifying careers, serving their hometowns and neighbors, and providing expert home exterior options. We pride ourselves on exceeding our customers' expectations and have gained a client base largely built on referral business. With the acquisition of Nu-Tek Roof Systems, we have now expanded our reach into the commercial roofing space and intend to reach our new B&B audience with the same transparent quality service. As our business expands, B&B Siding & Roofing is seeking a Customer Experience & Sales Support Representative to join our growing team in a hybrid role. We're searching for a Customer Service expert who will be the first voice, first touchpoint, and first impression surrounding our clients' experience. You are the tone-setter for our brand, advocating a welcoming, confident, and service-minded encounter from the very first interaction. Once you've established those relationships, you'll continue the conversation through proactive outreach to active leads, past estimates, and existing customers, helping drive appointment conversions, collect reviews and referrals, and support a 5-star customer journey from start to finish. If you have a knack for sales and genuinely care about the customer experience, please apply today for immediate consideration.

What We Offer:

• Uncapped Bonus on Performance
• Hybrid Role
• Full Medical, Dental, and Vision Benefits 100% Paid for Employee, 50% for Family
• 401K Matched Up to 3%
• Significant Paid Time Off
• Company Paid Holidays

Job Responsibilities:

• Answer inbound calls with a professional, upbeat tone that reflects our brand.
• Respond to every new lead within 2 minutes during business hours.
• Manage inbound leads across all channels including phone, web forms, online ads, HomeAdvisor/Angi, website chat, referrals, canvassing uploads, social media inquiries, etc.
• Qualify and convert leads into booked appointments; Target 70% lead ? appointment conversion rate.
• Schedule & confirm sales appointments. Own the calendar, assign the right sales consultant, send confirmations, and follow pre-appointment process.
• Manage sales consultant schedules by coordinating availability, route efficiency, reschedules, and daily dispatch.
• Perform outbound follow-up with a minimum 10 calls per day to unconverted leads, past customers, aging quotes, and warm pipeline.
• Generate social proof by collecting two Google reviews/week through calls, text, and automated follow-up.
• Capture at least two referrals per week with a respectful, value-based ask.
• Metric of fewer than one missed call per week through team coverage and rapid callbacks.
• Maintain 100% CRM accuracy, correct notes, tags, lead source tracking, and next steps inside HubSpot /AccuLynx.
• Support Sales Operations by sending thank-you cards, follow customer touchpoint sequences, and contribute to SOPs that improve customer experience.

Job Qualifications:

• At least 18 years of age.
• Minimum of two years of experience in a customer facing role with phone responsibility (CSR, inside sales, dispatcher, coordinator, call center, etc.).
• Proven experience working inside a CRM (HubSpot preferred, AccuLynx a plus).
• Comfortable managing high-volume inbound and outbound call activity.
• Strong written & verbal communication skills, with a professional and energetic phone presence.
• Ability to schedule, coordinate, and manage sales calendars without dropping details.
• Fast, accurate data entry and note-taking you don't "forget to log it later".
• Tech-comfortable, able to learn new systems quickly, use multiple tabs/software at once, etc.
• Able to work in-office four days per week and Saturday at home.
• Must be legal to work in the U.S. and pass employment screening.