Customer Service Representative

Data Entry Specialist

Join a dynamic and fast-paced team as a Data Entry Specialist, where you will play a critical role in order administration and customer service for a leading life sciences company. This position is part of a large onboarding initiative, with the potential for growth within the organization. You will manage the full order lifecycle, handle customer inquiries, and ensure seamless data entry into our systems.

Responsibilities

• Process a high volume of daily orders into a database or order management system.
• Manage the full order lifecycle from receipt through fulfillment, identifying issues and resolving discrepancies quickly and accurately.
• Handle customer inquiries professionally across multiple channels, including inbound phone calls and emails.
• Navigate customer frustration and resolve order issues effectively, especially during the new system implementation.
• Ensure accurate and efficient data entry, maintaining attention to detail to prevent errors that impact fulfillment and customer satisfaction.

Essential Skills

• Proven experience in order entry and order administration.
• Strong customer service skills, with the ability to manage inquiries across multiple channels.
• Accuracy and efficiency in data entry within a structured, process-driven environment.
• Professional demeanor and ability to maintain confidentiality of customer information.

Additional Skills & Qualifications

• High school diploma required; bachelor's degree in life sciences or related field preferred.
• Experience of 12 years of customer service or order administration experience required.
• In the life sciences industry preferred.
• Ability to work collaboratively as part of a large cohort onboarding group.

Work Environment

This position is based in San Diego with a hybrid schedule, working onsite from Tuesday through Thursday and remotely on Mondays and Fridays. The team operates in a fast-paced, high-volume order management environment, with various shift schedules available. Professionalism and strict confidentiality of customer data are paramount in this role. The team is expanding due to a new system implementation.

Job Type & Location

This is a contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 9, 2026.