Client Success Lead

One of our SaaS clients is looking for a Client Success Lead to own the full post‑sale relationship with their clients. The role is consulting‑oriented, managing the process from implementation through expansion, and serving as a trusted advisor to stakeholders. Compensation: $130,000‑$150,000 salary + commission Location: Tampa, FL (33602) – EVERYDAY on‑site Qualifications 5+ years in healthcare SaaS customer success, healthcare consulting, or a hybrid implementation/advisory role Demonstrated ability to manage complex, multi‑stakeholder relationships within hospital or health system environments Experience engaging physicians, CDI professionals, and C‑suite executives (CFO/CMO level) Track record of expanding accounts through strong relationships and demonstrated value Consultative presence and comfort operating as a strategic partner Preferred Background in clinical documentation improvement (CDI), revenue cycle, or hospital quality/performance programs Prior consulting firm or advisory services experience with healthcare provider clients Exposure to value‑based care models Day‑to‑Day Responsibilities Implementation & Onboarding: Lead end‑to‑end implementation for new hospital clients, designing onboarding plans tailored to each client’s clinical, operational, and IT structure. Drive stakeholder alignment across CDI teams, service line leaders, and physicians. Ongoing Client Success: Own a portfolio of hospital client relationships, conducting regular business reviews, monitoring utilization and outcomes data, and proactively surfacing performance insights. Change Management & Internal Selling: Continuously re‑sell value to stakeholders at every level and present clinical and financial impact data. Account Expansion: Identify and develop expansion opportunities across service lines, departments, and modules. Partner with Sales leadership on surface outcomes data and support retention/growth. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. #J-18808-Ljbffr Vaco