Strategic Workforce Management Analyst
American First Finance
American First Finance in Coppell is seeking a Workforce Management Analyst to enhance operational efficiency in our blended contact center. This role is pivotal for optimizing staffing models and leveraging advanced reporting and analytics to drive decisions and improve service delivery. The ideal candidate will have over 2 years of contact center experience and proficiency in NICE IEX WFM or similar platforms, alongside advanced skills in Excel and PowerBI. Join us to ensure effective scheduling and best-in-class service for our customers. We are an equal opportunity employer committed to inclusivity and accommodating individuals with disabilities. #J-18808-Ljbffr American First Finance
Vacancy posted 10 hours ago
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