PAYMENT RECONCILER

Payment Reconciler

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) BARGAINING UNITS 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

Under general supervision, reconciles daily cash summary reports to ensure the accurate processing of payment transactions and the proper crediting of customer accounts; and performs related duties as required.

Essential duties:

• Creates NSF cases for chargebacks, ACH, and paper check return payments
• Responds to refund application requests in a timely manner for both ACH and credit cards; ensures proper documentation and management approval are obtained to credit customer accounts accurately and adjusts revenue accordingly.
• Responds to daily credit card chargebacks, retrievals, and American Express inquiries.
• Reconciles monthly chargeback and retrieval activity for the City's collection vendors.
• Prepares the American Express monthly chargeback report.
• Responds to suspense payment items and attends to the payment processing customer service line.
• Reviews daily summary reports of revenues collected and reconciles against source documents and payment records.
• Reviews requests from customers and makes adjustments to payment and account records as needed.
• Participates in special projects and ensures completion according to instructions.

Additional duties may be required for this position.

Location: 2 N. LaSalle Street, Suite 1230

Days: Monday - Friday

Hours: 9:00 AM - 5:00 PM

This position is in the career service.

Minimum qualifications: Two years of progressively responsible customer service, cashiering, or clerical experience, or an equivalent combination of training and experience.

Selection requirements: This position requires applicants to successfully pass a skills assessment test and complete an interview.