Equipment Service Coordinator - ( Monday-Friday Day Shift)

Equipment Service Coordinator

You're the person who keeps things movingcustomers informed, technicians organized, and service calls from falling through the cracks. Hillyard, Inc. is looking for an Equipment Service Coordinator who enjoys solving problems, staying organized, and making sure customers receive the service and communication they need. If you have experience in service coordination, dispatch, customer service, scheduling, parts, or equipment service, this is an opportunity to put those skills to work in a role where communication and follow-through make a difference every day.

As our Equipment Service Coordinator, you'll help coordinate service calls from the initial customer request through completion. You'll work directly with customers, service technicians, and Service leadership to schedule work, monitor repairs, assist with estimates, and keep everyone informed throughout the process.

What You'll Do:

• Enter and coordinate customer service calls for technician dispatch
• Communicate with Service Technicians regarding schedules, service needs, and repair status
• Monitor open service orders and follow repairs through completion
• Assist technicians with service repair estimates and related information
• Keep customers informed about the status of their equipment and repairs
• Partner with Service leadership to resolve questions and keep service work moving
• Assist with scheduling Programmed Maintenance Agreement service
• Follow up on open items and help identify solutions when service issues arise

What We're Looking For:

• Experience in customer service, dispatch, service coordination, scheduling, or a related role preferred
• Comfortable communicating directly with both customers and service technicians
• Ability to manage multiple service requests and priorities without losing attention to detail
• Strong organizational and time-management skills
• Excellent follow-up and problem-solving abilities
• Strong verbal communication and listening skills
• Comfortable working with computer systems to enter, track, and update service information
• Experience with parts ordering or an equipment service environment is a plus

Don't have equipment service experience? That's okay. Experience in HVAC, plumbing, electrical, automotive, appliance repair, transportation, field service, maintenance, or another service-based environment could translate well to this opportunity.

Why This Opportunity Stands Out:

• Be the Hub of the Service Process: Connect customers, technicians, and Service leadership to keep work moving
• Use Your Problem-Solving Skills: Every day brings different customer needs, scheduling challenges, and service situations to work through
• Build Valuable Service Experience: Develop your knowledge of equipment service, repair coordination, estimates, and preventive maintenance
• Make an Impact on the Customer Experience: Your communication and follow-through help customers know what to expect throughout the repair process
• Work With a Team: Partner closely with experienced technicians and Service leadership while owning your responsibilities

Why Hillyard? Since 1907, Hillyard has helped businesses create clean, safe, and healthy environments through industry-leading products, equipment, and solutions. As a family-owned organization, we've built our success through strong relationships, dependable service, and people who take ownership of their work. Our Service team plays an important role in keeping our customers' equipment operating and their businesses moving. As an Equipment Service Coordinator, you'll help make sure our technicians have the information they need and our customers receive the communication and support they expect.

What's in It for You?

• MondayFriday day shift schedule
• Competitive salary
• Bonus program
• Paid holidays
• Paid time off
• Industry-leading 401(k) and profit-sharing program
• Medical, dental, and vision benefits
• Opportunity to develop equipment service and coordination knowledge
• Long-term career opportunities with a stable, family-owned company

Keep the Details Organized. Keep the Service Moving. If you're someone who enjoys helping customers, coordinating moving pieces, following through, and solving problems, we'd like to hear from you. At Hillyard, we value the people behind our success and are committed to providing opportunities to learn, grow, and build a meaningful career. Bring your organization, communication, and problem-solving skills to a team where you'll play an important role in keeping our customers and technicians supported.