Service Advisor

Service Advisor – Ford Dealership Dick Smith Ford | Columbia, SC Join One of South Carolina's Premier Ford Dealerships Dick Smith Ford is seeking a motivated, customer-focused Service Advisor to join our growing Service Department. If you thrive in a fast-paced environment, enjoy building relationships with customers, and have a passion for delivering exceptional service, we want to hear from you. This is an outstanding opportunity to join a dealership that values professionalism, rewards performance, and provides long-term career growth. Compensation

• Competitive salary with commission based on experience and performance
• Monthly performance incentives (Spiffs)
• Excellent earning potential
• Ongoing manufacturer training and professional development

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Flexible scheduling
• Career advancement opportunities
• Relocation assistance available for qualified candidates
• State-of-the-art, climate-controlled facility
• Stable customer base with consistent repair volume
• Supportive management team committed to your success

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Recommend maintenance and repair services based on vehicle age, mileage, and manufacturer recommendations
• Prepare accurate estimates for labor and parts
• Communicate repair progress and completion updates throughout the repair process
• Review repair orders for accuracy before vehicle delivery
• Explain completed repairs and maintenance recommendations to customers
• Work closely with technicians and the parts department to ensure efficient repairs
• Utilize digital vehicle inspections, photos, and videos to communicate repair needs
• Maintain Ford training requirements and product knowledge
• Deliver an exceptional customer experience while achieving individual and department performance goals

Qualifications

• Previous experience as a Service Advisor, Service Consultant, or Assistant Service Manager preferred
• Ford dealership experience strongly preferred
• CDK Drive experience preferred but not required
• Experience with digital multipoint inspections and video communication is a plus
• Strong sales, customer service, and communication skills
• Excellent organizational and multitasking abilities
• Self-motivated with a positive, professional attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Valid driver's license with an acceptable driving record
• High school diploma or equivalent

Why Dick Smith Ford? At Dick Smith Ford, we believe our Service Advisors are the face of our dealership. We provide the tools, training, and support needed to build lasting customer relationships while creating outstanding earning opportunities. If you're looking for a dealership that values integrity, teamwork, accountability, and customer satisfaction, we'd love to meet you. Apply today and become part of the Dick Smith Ford family. Dick Smith Ford is an Equal Opportunity Employer.