CIP & Document Quality Control Specialist

Firstrust Bank Recognizes the Leader in You

As one of the region's foremost community banking institutions, we take pride in fostering leadership.

As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity, and accountability.

*Hybrid Position*

CIP & Document Quality Control Specialist

The CIP & Document Quality Control Specialist is responsible for ensuring compliance with regulatory requirements related to customer identification, beneficial ownership verification, document accuracy, system account data and coding, and account maintenance records of all new deposit accounts. This role supports onboarding, due diligence, and quality control processes by reviewing customer documentation, validating information, and ensuring adherence to internal policies and federal regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) standards.

Job Duties and Responsibilities:

• Review and verify customer identification documents in accordance with CIP, KYC, and AML regulatory requirements.
• Conduct beneficial ownership reviews and validations for business entities, trusts, and corporate accounts.
• Identify and escalate discrepancies, suspicious activity, or incomplete documentation to management or compliance teams.
• Ensure all customer records are accurately maintained within internal systems and databases.
• Monitor account onboarding processes to ensure adherence to internal compliance procedures and regulatory standards.
• Collaborate with Community Banking, Fraud Team, and Operations teams to resolve documentation and verification issues.
• Maintain confidentiality and security of sensitive customer information.

Day 2 Account Review & Quality Control

• Conduct Day 2 review of all newly opened accounts from the previous business day to ensure completeness, accuracy, acceptability, and compliance with company standards and regulatory expectations.
• Verify that all required onboarding documentation, CIP requirements, and beneficial ownership information have been properly obtained and recorded.
• Identify & track missing, incorrect, or incomplete information and coordinate timely remediation with branch staff, account representatives, and/or internal departments.
• Escalate high-risk findings, compliance concerns, or unresolved discrepancies to management.
• Document review findings, corrections, and resolutions in accordance with audit and retention requirements.
• Ensure all reviewed accounts meet internal quality standards and regulatory expectations.
• Recommend accounts for potential closure due to missing information/documentation.
• Assist in developing and updating quality control procedures and process improvements.
• Support internal audits and compliance reviews by preparing and organizing documentation.

Other Job Duties and Responsibilities:

• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
• Other duties as assigned.

Physical and Sensory Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• The incumbent will be expected to operate a computer terminal.

Potential On-the-Job-Risks:

• None identified.

Education, Training and Experience:

• High school diploma or equivalent required; associate or bachelor degree preferred.
• Previous experience in banking, financial services, compliance, AML/KYC, document review, account onboarding, or quality control preferred.
• Strong knowledge of CIP, BOE, KYC, AML, and account review procedures.
• Excellent attention to detail and analytical skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to handle confidential information with professionalism and discretion.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Firstrust Bank is an Equal Opportunity Employer. If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department View email address on click.appcast.io. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.

Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: View email address on click.appcast.io or View phone number on click.appcast.io.