Medical Receptionist

Medical Receptionist Full-Time, Benefited

This position performs clerical/secretarial duties using specific knowledge of medical terminology and clinic procedures while demonstrating service excellence standards in independently performing their duties and responsibilities of support services. Duties may include scheduling appointments, obtaining, and verifying insurance information, collecting payments at time of service, and answering phones.

Reception Duties

• Greets and directs visitors/patients and offers assistance as appropriate.
• Ensures smooth patient flow.
• Reviews clinic schedule daily
• Obtains and updates patient demographic and insurance information.
• Prints schedules at night in case of downtime.
• Alerts lead or manager with any concerns and works with lead or manager to find solutions.
• Accepts patient payments (co-pays, deposits, etc.)

Appointment Scheduling & Telephone Support

• Answers multiple telephone lines using defined customer service standards; routes calls and messages per clinic specific guidelines.
• Coordinates and assists in scheduling ancillary appointments and consults.
• Assists in preparation and maintenance of provider and clinic schedules.
• Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern.
• Transfers calls to appropriate staff.
• Obtains necessary information for the return call.
• Initiates emergency procedure when necessary.
• Uses appropriate documentation tools.

Medical Record Activities

• Reviews daily schedules to identify required medical records requests.
• Orders, coordinates, and distributes medical records as needed.
• Processes all copying request and follows organization guidelines for records management and distribution
• Scans pertinent medical records information as instructed by provider following scanning guidelines including consent forms, test results, ultrasounds, ECG's, etc.

Referral Coordination

• Obtains necessary insurance plan information
• Ensures that all referrals are properly documented in patient charts
• Ensures paperwork is completed prior to initial visit.
• Answers clinic scheduling inquiries from patients and medical staff.

General Duties, Includes But Is Not Limited To:

• Assists in orienting and training new staff.
• Reviews email and teams' messages daily to stay current with clinic communication.
• Maintains the physical environment of the front desk and waiting room areas for the safety of staff, patients, and visitors and for the aesthetic presentation of the area.
• Open, sorts and distributes daily faxes.
• Utilizes on-line resources as required according to clinic practice and with company guidelines.
• Reviews and works daily recall reports.
• Ensure daily functioning of office equipment.
• Other duties and responsibilities as assigned by Supervisor.

Performance Standards

• Accountability Ability to accept responsibility and account for his/her actions or work performed. Willing to accept constructive criticism.
• Accuracy Ability to perform work accurately and thoroughly with attention to all details of a project or task.
• Adaptability Ability to adapt to and facilitate change in the workplace.
• Communication Ability to communicate effectively with others in English using good listening skills and the spoken word both verbally and in writing. Ability to write clearly and concisely using good grammar and spelling.
• Confidentiality Maintains all business and patient confidentiality and information security practices.
• Empathetic Ability to appreciate and be sensitive to the feelings of patients and co-workers. Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity. A calm manner and patience working with a variety of personalities.
• Essential Job Functions Ability to perform the Essential Job Functions of this position.
• Initiative Ability to make decisions or take actions to solve a problem or reach a goal. Desire to excel, attempting non-routine tasks. Updates job knowledge by participating in educational opportunities.
• Judgment The ability to formulate a sound decision using the available information. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion with customer service as a priority.
• Organized Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability Can be relied upon to demonstrate reliability in attendance and punctuality. Ability to work in a demanding self-supervisory, multi-task environment within clear timelines.
• Team Player The ability to work with others and independently for a common goal. Puts aside own individual needs to work toward the larger group objective and reinforces the contribution of others on the team.
• Technology competent use of computer systems, EMR, other office equipment and software including the Microsoft Office Suite of products.
• Terminology knowledge of medical terminology.

Supervisory Responsibilities

• N/A

Schedule

• Hourly/Non-Exempt
• Monday Thursday, 8am - 5:30pm and Friday 8am - 12pm; subject to change as needed

Education/Experience Requirements

• High School Diploma/GED, required, college coursework in relevant field preferred.
• One (1) year administrative or clerical support in a healthcare setting required.
• One (1) year customer service experience.
• One (1) year EMR and/or physician practice management systems experience required.
• In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.

Physical Requirements

• Must be able to sit, stand, walk, bend, squat constantly; reach with hands and arms above shoulders occasionally; stoop, kneel or crouch seldomly.
• Lift/Carry/Push/Pull up to 25 lbs. frequently.
• Must possess functional vision, hearing, and speech to communicate effectively with clients, client advocates, and staff.
• Performs manual dexterity, fine motor skills and repetitive hand motions.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Requires exposure to communicable disease, bodily fluids, medicinal preparations, and other conditions common to a clinic environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.