Plumbing Trade Manager

Plumbing Trade ManagerStep into a pivotal leadership role with our dynamic team as a Plumbing Trade Manager for Blaze Air Heating, Cooling, Electrical Plumbing Generators. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven track record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!Benefits:Paid Weekly & Paid TrainingMedical, Dental, Vision InsuranceHealth Savings AccountShort & Long Term DisabilityCompany Paid Life InsurancePTO including vacation and holidayMatching 401(k) or Roth IRACompany Truck, Gas Card, Tablet, and UniformOn-going training & development, plus growth opportunitiesWhat You Will Do:Strategically oversee departments' performance to coach and support Managers and all reporting members for improvementLead and develop technicians on how to address member needs as well and provide industry leading customer service to our customersWork closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and proceduresMust address escalated customer issues and ensure effective and long-term problem resolutionMonitors and acts on the department's projected and forecasted performance goals to achieve or exceed expectationsProvides regular feedback to Operation Manager on departments' performanceProvides consistent and accurate feedback, encouragement, support, professional development, and coaching to all TechniciansPlans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced contentEnsures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessionsMaintains an overall positive culture and team morale while ensuring that every employee is living the company's core values for each individual they interact withUpdates knowledge by participating in educational opportunities at Blaze Air or individual training including reading professional publicationsMust be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditionsWhat You Need:At least 5 years of Plumbing experience, 3 years minimum managing a plumbing teamExceptional customer service skillsAbility to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomesKeen ability to work accurately, efficiently, and manage multiple tasksProven ability to gain the buy-in of teams to company values, safety procedures, and overall policiesMust be familiar with using technology systems in an office environment.Excellent oral and written communication, interpersonal, and presentation skillsPay Range: $100,000 - $120,000 / yr