3PL logistics Billing and Accounting Coordinator

Job Description

Job Description

Job Title: Billing and Accounting Coordinator
Type: Full-time

Role Summary

We are seeking a Billing and Accounting Coordinator to support monthly customer billing, accounts payable, accounts receivable, payroll administration, and related customer account activities. This role requires strong Excel skills, attention to detail, and the ability to work with data from warehouse, accounting, payroll, and carrier systems.

Key Responsibilities

• Export, compile, validate, and record monthly billing activity from Extensiv and other systems. Prepare billing backup, maintain supporting documentation, and follow up internally for missing or incomplete information.
• Review customer rate sheets and billing instructions to help ensure invoices are prepared accurately. Research routine billing discrepancies and escalate unusual charges or pricing questions for review.
• Track accounts receivable, send customer statements and payment reminders, and respond to routine invoice and account questions. Maintain collection notes, follow up on payment commitments, and escalate significant disputes or overdue balances.
• Enter and organize vendor invoices and support the accounts payable approval and payment process. Track approvals, research routine discrepancies or rejected invoices, and maintain complete supporting records.
• Review and allocate UPS, FedEx, and other carrier charges by customer. Gather supporting shipment information and assist with routine carrier disputes, credits, and billing corrections.
• Receive and track new customer inquiries, send standard questionnaires, and follow up on missing information. Enter completed information into preliminary pricing templates and obtain standard carrier or parcel estimates for management review.
• Assist with administrative customer setup and onboarding, including collecting required documents, tracking open items, and maintaining organized customer files.
• Maintain billing calendars, customer rate sheets, trackers, templates, and standard operating documentation. Support process improvements and provide backup coverage for related accounting and administrative activities.

Skills & Qualifications

• Strong attention to detail and organizational skills
• Proficient in Excel and comfortable working with reports and large data files
• Able to manage recurring monthly deadlines and multiple priorities
• Strong written and verbal communication skills
• Comfortable communicating with customers, vendors, carriers, warehouse personnel, and internal teams
• Prior experience in billing, accounts receivable, accounts payable, logistics, or warehousing is preferred
• Experience with WMS, ERP, accounting, payroll, or transportation systems is a plus

IWG is a rapidly growing third-party logistics (3PL) provider serving some of the nation's largest retailers and eCommerce brands. With operations spanning retail distribution, eCommerce fulfillment, transportation, compliance management, and warehouse services, we pride ourselves on delivering exceptional service and operational excellence to our clients.

Company Description

IWG is a rapidly growing third-party logistics (3PL) provider serving some of the nation's largest retailers and eCommerce brands. With operations spanning retail distribution, eCommerce fulfillment, transportation, compliance management, and warehouse services, we pride ourselves on delivering exceptional service and operational excellence to our clients.