Collections Specialist

Job DetailsLevel: ExperiencedJob Location: Ocoee - Ocoee, FL 34761Position Type: Full TimeJob Category: Customer ServiceWayne Automatic Fire Sprinklers Inc. We’re an open-book company that offers Weekly Pay, Performance Bonuses (PIPs), Excellent Benefits, and a Company Culture that we are proud of! Join the WAFS family TODAY! Who are we? Wayne Automatic Fire Sprinklers, Inc. has been in business for over 48 years and currently has 7 branches across Florida and North Carolina. We’re a family business at our core and are proud to be a part of a life-saving industry. Here at WAFS, we offer a company culture that promotes continuous growth in your career and treats our team members like family. We are an open-book company and share our financials with all team members. Learn more about our company and history at or visit our company's Facebook page at Wayne Automatic Fire Sprinklers Inc. We are seeking a proactive and detail-oriented Collections Specialist to support our Ocoee branch and assist with a variety of administrative and operational tasks. This role requires strong organizational skills, the ability to multitask, and a customer-focused mindset in a fast-paced environment. The ideal candidate is dependable, resourceful, and enjoys supporting a team while keeping projects and information well organized. We are looking for individuals who are bold, curious, innovative, and caring. Responsibilities for this role include Contacts customers as needed prior to, or following, service and alarm work to ensure communication and satisfaction with the job performed. In some locations, this position may also follow up on inspections. Enters work orders from customer call ins and discusses scope of work, customer needs pertinent information and urgency. Communicates with appropriate WAFS staff to handle the customer’s needs and follows up to ensure completion. In emergency situations may coordinate dispatching of technician with superintendent. Assists with the maintenance of the dispatch board with the superintendent and/or Service Manager. Performs daily review of dispatch board to identify customer service issues, update status, and contact customers on upcoming service calls or changes. Upon receipt of customer authorization changes status from quote to project or call and routes accordingly. Provides information to customers about other WAFS services including monitoring, alarm system service, inspections, underground, site, and other work and routes request accordingly. Communicates all service concerns to department or branch manager and works closely to assist in the resolution of issues. Assist & communicate with customers monitoring account issues and suggests how WAFS can help solve their problems. Follow up with lost customers to determine why they left WAFS; track common trends; offer solutions to win customer back; and provide report to management of our challenges. Provide administrative support for branch operations, including invoice and pay application processing, collections management for ISA, commercial, and underground projects, customer documentation requests, and the preparation of permit submittal packages. Perform other related duties as assigned. Qualifications Minimum of three years of collection/customer service experience. Outgoing, energetic, friendly personality with excellent communication skills. Must be able to build rapport and maintain relationships with internal and external customers. Must be resourceful, organized, and detail-oriented with great follow-through skills. Must be able to exercise independent judgment and discretion. Must be a self-starter who is assertive in a pleasing way. Must be able to prioritize and multi-task effectively. Proficient use of computers including Microsoft Word, Excel, and Outlook. Ability to work in a deadline-driven and fast-paced environment. Ability to work in a team environment Why should I join Wayne Automatic? We provide a highly competitive compensation package, including performance incentive pay (PIPs) based on the work you perform and the branch/department you work in. Weekly Pay 401(k) plan with company match based on profits Excellent medical/dental/vision/life/disability insurance plans Paid time off and holidays Employee Assistance Program Many Administrative positions offer flexible work schedules and/or hybrid opportunities General Motors Vehicle Discount Program for all WAFS employees Home fire sprinkler system discounts Ability to move up in the company (we promote from within!) Excellent training, including Wayne Academy State-of-the-art technology and tools Offsite Company Team Building & Celebration Events A company culture that promotes continuous growth in your career! Wayne Automatic is proud to be an Employee-Owned Company! We provide equal opportunities to all candidates and are an EEO/VETs/Disability/DFWP employer. #J-18808-Ljbffr