Store Manager (Madison Ave)

Overview Our client is seeking a Store Manager to lead the opening and day-to-day operation of a new Madison Avenue boutique in New York. This is a full-time, fully on-site selling leadership role with end-to-end ownership of a small luxury jewelry store, including sales, client development, operations, and team oversight. The position offers the opportunity to shape a new location from pre-opening through launch, supported by an established downtown business, a strong existing client base, and a founder-led team with a distinct point of view in fine jewelry. Responsibilities Serve as the leader of the Madison Avenue boutique, with full responsibility for store performance and daily operations. Act as a selling manager on the floor, closing sales personally, leading by example, and maintaining a meaningful personal book of business. Drive revenue against first-year goals by cultivating existing uptown clients and developing new relationships within the neighborhood and broader luxury market. Build and manage a proactive clienteling approach through phone, text, and direct outreach, with a focus on repeat business and collector relationships. Oversee all store operations, including: Opening and closing procedures Cash handling and daily reconciliation Inventory control and stock accuracy Transfers with the downtown atelier Security procedures and coordination with on-site security Repairs, special orders, and custom requests Create and manage the store schedule across a seven-day operation, ensuring effective coverage and smooth execution. Supervise and support one sales associate, providing direction, coaching, and daily leadership. Partner closely with leadership and the broader team on product knowledge, client service, merchandising, and operational priorities. Support pre-opening activities, including: Managing the final punch list with the build team Helping set merchandising and case layout Training on product and brand standards Providing input on hiring for the boutique team Drive local business development through neighborhood partnerships, trunk shows, and relationships with nearby hotels, galleries, and other luxury businesses. Maintain consistent communication with leadership, escalating issues early and ensuring the boutique operates to a high standard from day one. Requirements Proven experience as a selling manager in luxury fine jewelry, preferably within a designer, high jewelry, independent house, or Madison Avenue / Fifth Avenue boutique environment. Demonstrated ability to carry a personal book of business and close sales directly while leading store operations. Established Manhattan client relationships that can translate to a new boutique setting, particularly among high-value collectors and repeat luxury clients. Strong clienteling skills, with fluency in phone and text-based selling and follow-up. Hands-on experience running a small store, including scheduling, opening and closing, inventory management, and security protocol. Self-directed leadership style with the ability to operate independently, prioritize effectively, and maintain strong communication with an off-site leadership team. Availability to work fully on-site in New York and support a seven-day retail operation. Store opening experience is strongly preferred. Experience with local marketing, events, and relationship building in the luxury neighborhood ecosystem is a plus. Familiarity with high karat gold, artisanal jewelry, or hand-crafted product is valued. Additional language skills are a plus, given an international clientele. #J-18808-Ljbffr Brobston Group LLC