Desktop Support Specialist
Insight Global
Job Description
Job Description
Title: Desktop Support
Location: Onsite
Duration: Year contract, long term potential for conversion
3 openings
Must Haves:
* Tier 1 support
* Customer service personality
* Hardware IT experience
* Comfortable supporting new hires with equipment set up, password resets, etc.
Job Description:
* Survey
* * Updates CMDB hardware status and location for each workstation
* Validates CMDB against the Workstation Survey Report
* Workstation Configuration & Readiness
* * Follows established process to load image and configure workstations and/or smart devices.
* Updates CMDB hardware status for each workstation and/or smart device.
* Ensures all workstations/smart devices are documented and prepared for transit to location.
* Confirms equipment has been delivered to correct location.
* Validates CMDB for newly installed workstations/smart devices against the Workstation Installation Report
* Workstation/Smart Device Replacement
* * Disconnects USB devices plugged into workstations.
* Deinstalls workstations, keyboards, and mice o Installs workstations, new keyboards, and mice.
* Reconnects remaining USB devices.
* Validates workstations are functional.
* Validates workstations can print.
* Removes smart devices and accessories
* Verifies all deinstalled equipment is ready for disposal, is listed in the Equipment Deinstall report, and physically accounted for
Company Description
Insight Global is a staffing, consulting, and AI services company that helps organizations find talent and complete projects. The company works with clients across industries like healthcare, IT, engineering, finance, life sciences, and government to provide contract, contract-to-hire, direct hire, consulting, and project-based solutions.
Company Description
Insight Global is a staffing, consulting, and AI services company that helps organizations find talent and complete projects. The company works with clients across industries like healthcare, IT, engineering, finance, life sciences, and government to provide contract, contract-to-hire, direct hire, consulting, and project-based solutions.
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