IT Support Specialist

Job Description

Job Description

Description

Our customer in Syracuse NY, is looking to add 1 qualified IT Service Desk professionals to join their team as they are experiencing growth within the company and team has grown overwhelmed with ticket volumes as well as to address some positive attrition they've had in the organization from members leaving the team. They support office and clinical locations around the country as well as corporate/office employees.

Common issues that they are supporting and resolving on a day-day basis include:

- Unlocking Accounts

- Network Reboots (VPN issues)

- Wireless Printer Connection

- Troubleshooting Hardware/Software

- Working within ServiceNOW for ticketing systems

- Microsoft Office Suite (O365)

- Windows 10 OS

- Computer Performance

The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Responsibilities

Provides user assistance and ticket resolution for hardware, software, and networking needs.

Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.

Conducts diagnostic reviews and troubleshoots issues as requested by users.

Recommends hardware solutions for user computers in office areas.

Troubleshoots and updates devices remotely.

Provides good customer service to ensure functionality and to assist and guide users.

Reports customer feedback and potential technical needs.

Documents technical issues and their resolutions in the IT service management platform

Skills

Service desk, Help desk, Windows 10, Troubleshooting, Phone support, microsoft office, Office 365, Help desk support, Support, Servicenow, Active directory, Password reset, Ticketing system, Customer support, Technical support, Outlook, Windows, Customer service, End user support, Vpn, Hardware, Call center, software support, break/fix

Additional Skills & Qualifications

Preferred Experience

Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.

1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required.

Good organization and problem-solving skills needed.

Ability operating, installing, and troubleshooting computer hardware, including peripherals.

Knowledge of modern ticketing systems, such as ServiceNow, needed.

Skill with supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS.

Experience providing desktop support in an enterprise environment preferred.

Experience working with remote physical locations and using remote access software, like Bomgar preferred.

Technical writing experience is a plus.

Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred

Most Important:

- Attendance & reliability - currently their contractors have not been reliable in this aspect

- Need to have some experience coming in (not great at training)

- Need candidates to be committed and locked down when interviewing

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Syracuse,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.