Certified Medical Assistant (CMA) - ENT Clinic

Certified Medical Assistant (CMA) - ENT Clinic

Work Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL Date: Jun 8, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us and discover how we can advance health together.

Duke University Health System seeks to hire a CMA who will embrace our mission of Advancing Health Together.

Department Summary

1F ENT and Oral Surgery - The Department of Head and Neck Surgery and Communication Sciences provides medical and surgical services to both adults and pediatric patients related to the treatment of otolaryngology, head and neck diseases to include consultative, diagnostic, therapeutic, and follow up care of inpatients and outpatients. Support services such as audiology, speech pathology, vestibular testing and rehabilitation, laboratory, nutrition, social work, radiology, radiation and medical oncology, and physical therapy.

Work Hours & Shifts

40 hours per week, Monday-Friday, No weekends or holidays

Job Summary

The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Administrative Duties

• Answer telephones
• Greet patients
• Update and file patient medical records
• Handle correspondence
• Schedule appointments
• New patient and consult paperwork
• Arrange for laboratory services
• Monitor and order clinic supplies
• In basket messaging

Clinical Duties

• Assist medical and nursing staff in a variety of tasks including:
• Taking medical histories and recording vital signs
• Explaining treatment procedures to patients
• Preparing patients for examinations and procedures
• Assisting the physician during the examination and procedures
• Collect and prepare laboratory specimens
• Perform basic laboratory tests on the premises
• Dispose of contaminated supplies
• Sterilize medical instruments
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
• Prepare and administer medications as directed by a physician
• Authorize drug refills as directed
• Telephone prescriptions to a pharmacy
• Phlebotomy
• Prepare patients for x-rays, tests and procedures
• Take electrocardiograms
• Remove sutures/ staples
• Change sterile and non-sterile dressings

Required Qualifications at this Level

Education Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience Level I -- No experience required.

Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.

Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

Degrees, Licensure, and/or Certification Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Phlebotomy - strongly recommended

Knowledge, Skills, and Abilities Good customer service skills. Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming. Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. Working knowledge of sterile techniques and special procedures that are applicable to work performed. Working knowledge of procedures and techniques involved in administering routine and special treatments to patients. Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. Age specific competencies. Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information Ability to establish and maintain effective working relationships with patients and clinic staff Typing skills Medical terminology Levels II and III -- Ability to independently seek out resources and work collaboratively

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.