Network Support Engineer - Boston Ma or Ann Arbor, MI - 90K to 130k

Network Support Engineer - Boston Ma or Ann Arbor, MI – 90K to 130kHybrid, 2nd Shift: 1:00pm-9:00pm, Monday – FridayCompensation Commensurate with experience, bonus, benefits, EOE, diverse highly educated culture. Candidates must be a U.S. citizen or national, refugee, asylum, or lawful permanent residents.Principals ONLY. NO Corp to Corp (c2c)The Technical Support Engineer relies on experience and judgment to plan and perform a variety of tasks in support of companies' products and Services. Specifically, the Technical Support Engineer is responsible for providing pre and post-sales technical support for customers, end users, resellers, and support partners.RESPONSIBILITIES• Troubleshooting, diagnosing, and resolving technical customer issues associated with Companies Networks’ equipment.• Handling and resolving new customer cases via Support CRM System• Replicating issues and testing customer configurations in a lab environment,• Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.• Interfacing with other technical support personnel, engineering, and product management to escalate and resolve issues.• Performing remote upgrade activities.• Providing feedback from customers to product management and engineering teams via appropriate systems• Handling customer technical escalations• Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.• Participating in ATAC off-hours on-call rotation if needed.• Traveling, as required, to customer sites to resolve customer issues.• Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.• Outstanding customer service and advanced written and verbal communications skills.• Strong Interpersonal, Teamwork, process development, and network troubleshooting skills.QUALIFICATIONS• Bachelor’s degree and experience in technical support functions with strong fundamental understanding of telecom network and routing environments.• Intermediate knowledge of Linux and/or Solaris Operating System.• Advanced Networking Skills Required - This includes a strong understanding of the protocols surrounding IP service provider networks. These skills should include.a. TCP/IP fundamentals,b. IP subnetting and super netting and hierarchical routing principles,c. Routing protocol operation (OSPF, IS-IS, and BGP-4),d. Routing policies at BGP peering points,e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.),f. Hands on configuration experience with Cisco and Juniper switches and routers preferred.• Understanding of TCP Protocols and Web ( API (SOAP, XML, REST), Email (POP/POP3, SMTP, IMAP/IMAP4), Database (MySQL, MS SQL, Oracle) & Other (Telnet, SSH, FTP). Have a solid knowledge of these protocols, and how they are used.• Knowledge of and/or ability to learn up to intermediate level of python to be able toThe job of Technical Support Engineer also requires:• Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.• Outstanding customer service and advanced written and verbal communications skills.• Participation in the Support Off-Hours On-Call rotation is required.• Strong multitasking skills.• Strong Interpersonal, Teamwork, and process development skills.• Strong analytical/critical thinking skills.• Ability to work across multiple hardware and software platforms.• Provide leadership and issue management on large customer outage calls.Diversity and EOE Statements• Our clients are committed to an inclusive workplace where we do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. They believe in diversity and encourage any qualified individual to apply. They are an equal employment opportunity employer.• BlueSkyClarity proudly believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with hiring practices. We are an EOE agency that seeks to increase our client’s diversity recruitment and hiring.Posted by• Dom Costagliola, Principal, m View phone number on click.appcast.io, View email address on click.appcast.io•