Employee Benefits, Enterprise Lead

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.The Employee Benefits Enterprise Lead is an experienced operator, trusted by peers and influential in the adoption of new systems and ways of working. This individual serves as the connective tissue between the transition project team and front-line colleagues, translating strategy into practical execution. The Enterprise Lead is fully dedicated from Project Kick Off through BAU transition.Core responsibilitiesBridge Between TeamsActs as the liaison between the transition project team and end-usersCommunicates process changes clearly and translates technical jargon into practical stepsSubject Matter ExpertiseDeep understanding of legacy processes to support optimization to new workflowsProvides feedback during testing and pilots to ensure usability and desired outcomesObtains data to provide analysis for process requirementsChange ChampionAdvocates for the benefits of the new processEncourages adoption and proactively addresses resistance among peersTraining & SupportConducts hands-on training sessionsOffers real-time troubleshooting during go-liveBusiness DecisionAnalyzes options and evaluates outcomesMakes decisions timely to maintain momentum and progressCommunicates decisions clearly to impacted business partnersStrategic & Operational LeadershipDefines and drives strategic initiatives to enhance the overall client experienceEvaluates and expands outsourcing opportunities to improve operational efficiencyEstablishes and leads a process design committee to govern, standardize, and provide national oversight for process changesDevelops and implements professional standards for the EBG team to deliver a high-touch, white-glove client experiencePartners with the data team to design datasets and dashboards supporting quality assurance, governance, and professional standards initiativesKey skillsProcess Knowledge – Knows both legacy and new systems thoroughlyCommunication – Skilled at explaining complex changes in simple termsProblem-Solving – Quickly identifies issues and escalates critical onesEmpathy – Understands user concerns and builds trustAdaptability – Comfortable with ambiguity and rapid changeJob Level ZZClick here for some insight into our culture!The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.SummaryLocation: Tampa, Florida, USType: Full time