Senior Collections Specialist, Accounts Receivable North America

DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at Location: USA - Iselin, Wood Ave Division: Air & Sea Job Posting Title: Senior Collections Specialist, Accounts Receivable North America Time Type: Full Time DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships. Key Responsibilities The specialist will execute proactive collection strategies and manage the full cycle of account resolution: Portfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts. Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable. Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration. Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs. Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests. Reporting: Generate status reports detailing portfolio aging and payments. Documentation: Prepare required documentation for placing accounts with third-party collections agents. Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed. Minimum Qualifications Experience: A minimum of four years' experience in credit and collections, or two years' experience working with large, demanding and complex accounts. Education: Bachelors or Associates degree, or equivalent post-high school education/training. Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset. Professional Skills: Strong oral and written communication skills. Ability to handle multiple projects and prioritize tasks effectively. Required to interact professionally with customers and internal departments at all times. Ability to work both independently and collaboratively as part of a team. Industry: Shipping experience is preferred but not required. For this position, the expected base pay range is $65,000.00 – $85,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.