Title Coordinator

Title Coordinator First American is seeking a detail-oriented and customer-focused Title Coordinator to join our Global Operations Title team. In this role, you will support First American Title offices by responding to title requests, resolving inquiries, and ensuring efficient title production processes. You will work with multiple parties to coordinate the resolution and completion of the title process, coordinate multi-site project intake and transaction management, verify file completeness, obtain outstanding title documents, and approve completed files. Essential Functions Respond to and support First American Title offices with title requests and inquiries in a timely and efficient manner through email, phone, and customer service platforms. Serve as the point of contact representing the Global Operations Title team to internal clients and business partners. Act as a subject matter expert for title production procedures and processes. Draft and maintain procedures, policies, and training materials as needed. Ensure established procedures are consistently followed and assist with implementing new processes when necessary. Promote continuous improvement initiatives to enhance production efficiency and reduce operational costs. Collaborate with Production Supervisors and Operations Managers to monitor KPI reporting and identify trends that could impact team performance and production goals. Assist with mentoring and training team members to support operational excellence and knowledge sharing. Knowledge and Skills Strong attention to detail and organizational skills. Ability to work effectively in a multi-disciplined, fast-pace team environment. Excellent analytical and problem-solving abilities. Positive, professional, and customer-service-oriented mindset. Strong interpersonal, verbal, and written communication skills. Proven ability to drive results and meet performance expectations. Advanced proficiency in Microsoft Office Suite, including Excel, Access, PowerPoint, and Word. Sound judgment and decision-making. Salesforce experience is a plus. Knowledge of title principles, practices, and procedures is preferred. Education Bachelor's Degree preferred. Experience 2+ years of experience or knowledge within the Real Estate industry. 2+ years of experience in a customer service role. Experience mentoring and training team members preferred. Pay Range: $20.34 - $27.12 hourly. Remote. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance, California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse, and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan. #J-18808-Ljbffr