Scheduling Analyst
Virtual Vocations Inc
To optimize call center performance, the full-time Scheduling Analyst will manage short-term forecasting, create and maintain staff schedules, and monitor call center activity while working remotely. Key responsibilities: Partner with leadership to adjust staffing based on customer experience needs Create and maintain schedules for Customer Service staff to ensure optimal coverage Monitor call center activity and recommend immediate staffing adjustments to meet service level goals Required qualifications: Associate's degree or relevant technical certification or two years of work experience Two years of call center forecasting and scheduling experience Three years of customer service experience Experience with workforce management software Able to work 8am to 4:30pm PDT Virtual Vocations Inc
Vacancy posted 13 hours ago
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