General Manager

Job Type


Full-time

Description

About Tailored Security

Tailored Security is a rapidly growing provider of customized security solutions for commercial clients. The company specializes in video surveillance, access control, intrusion detection, and fire alarm systems.

Known for delivering tailored, high-quality installations and responsive service, Tailored Security leverages modern, cloud-based technologies to help clients better protect and manage their facilities.

With a strong presence in the Midwest, the company is expanding into new markets and is seeking a driven leader to establish and grow its Nashville operation.

Position Overview

The General Manager - Nashville will be responsible for launching, leading, and scaling Tailored Security's local presence. This is a hands-on leadership role that combines operations, team building, client development, and full P&L ownership.

The ideal candidate brings a strong background in the low-voltage/security industry, along with the ability to build a team, drive revenue, and deliver exceptional service. This role is well-suited for someone who wants to take ownership of a market and play a key role in the company's expansion.

Key Responsibilities
Branch Leadership & Growth

• Establish and grow the Nashville branch, building Tailored Security's local reputation and client base
• Own and manage branch-level P&L, including revenue growth, margins, and cost control
• Develop and execute a local market strategy to drive new business and long-term partnerships

Operations Management

• Oversee day-to-day operations, including installations, service, scheduling, and project execution
• Ensure projects are delivered on time, within scope, and to company quality standards
• Implement processes and systems to support scalable, efficient growth

Team Building & Leadership

• Recruit, hire, and develop a team of technicians, project managers, and support staff
• Lead from the front-coaching, mentoring, and holding the team accountable to performance expectations
• Foster a culture of accountability, professionalism, and continuous improvement

Client Development & Relationship Management

• Build relationships with commercial clients, contractors, and partners in the Nashville market
• Support business development efforts, including estimating, proposals, and closing key opportunities
• Ensure a high level of customer satisfaction and retention through excellent service delivery

Technical Oversight

• Maintain oversight of system design and implementation across:
  • Video Surveillance (CCTV)
  • Access Control Systems
  • Intrusion (Burglar Alarm) Systems
  • Fire Alarm Systems
• Stay current on cloud-based security technologies and emerging industry trends

What Makes This Opportunity Unique

• Opportunity to build and lead a new market with strong backing from an established company
• High level of autonomy and ownership, including P&L responsibility
• Exposure to modern, cloud-based security technologies
• Clear path for career growth and leadership expansion as the company scales

Compensation & Benefits

• Competitive base salary + performance-based bonus structure
• Potential for profit-sharing or long-term incentives tied to branch performance
• Paid Time Off (PTO)
• Ongoing professional development and training

Requirements

Qualifications

• 5-10+ years of experience in the low-voltage/security industry (CCTV, access control, alarms, fire alarm)
• Prior experience in a leadership role (e.g., Operations Manager, Branch Manager, Project Manager)
• Strong understanding of installation, service, and project workflows
• Experience managing teams, budgets, and client relationships
• Proven ability to grow a book of business or expand a market
• Entrepreneurial mindset with a desire to build and scale an operation
• Strong communication, leadership, and problem-solving skills