T&E Program Contractor (Administrative Support)

Role Summary: s a T&E Program Contractor, you will provide operational continuity across all three T&E platforms, own employee-facing support channels, and keep policy and FAQ content current and accurate. This role is hands-on and employee-facing, requiring strong corporate card and expense administration fundamentals, disciplined ticket and channel handling, and excellent communication. You will work closely with the GSS Belgrade operations team, IT, Finance, and external vendors (BCD Travel, Brex) to triage requests, resolve issues, and escalate appropriately. What You'll Do dminister Brex corporate cards: cardholder onboarding and offboarding, spend group and policy assignment, Lodge Card monitoring, declined transaction triage, and roster reconciliation against Workday. Own employee support channels, including the #help-travel-and-expense Slack channel and the client's inbox, providing first-response ownership and JSM ticket routing with SLA accountability. Maintain policy and knowledge base content: FAQ updates in Confluence / Rovo KB, Travel & Expense Policy and Business Purchase Policy maintenance, country appendix upkeep, and changelog management. Support program operations: SAP Concur case tracking with IT, BCD Travel vendor coordination, monthly spend reporting support, new-hire T&E onboarding, and ad hoc reporting and reconciliation. Escalate issues to GSS Belgrade or IT with clear context and impact and provide timely updates through to resolution. Provide monthly audit support and ensure data consistency across rosters, policies, and platforms. What We're Looking For Required: Corporate card administration experience (Brex, Concur, Client, or comparable): spend controls, cardholder management, and reconciliation. T&E policy familiarity: receipt thresholds, approval workflows, and reimbursable categories, with the ability to explain them plainly. Support channel management: inbox, Slack channel, or ITSM queue ownership, with the judgment to triage, resolve, and route without over-escalating. Strong attention to detail and an audit mindset, proactively catching roster gaps, policy mismatches, and data inconsistencies. Discretion and confidentiality, as the role touches card data, expense data, and employee records. Preferred: SAP Concur familiarity; site admin exposure helpful, power-user navigation required. Multi-entity / global experience: US and EU operations, VAT awareness, and multi-currency expense. Confluence / Jira Service Management experience for knowledge base maintenance. Slack power-user skills: high-volume channel management, search, and channel announcements. BayOne Solutions