Workplace Front Desk Coordinator

As a Front Desk Coordinator on Upwork's Workplace Team, you will own the day‑to‑day experience at the front of house, ensuring every employee, visitor, and partner encounters a welcoming, organized, and professionally managed environment. Responsibilities Own the front desk experience end to end, serving as the primary point of contact for employees, guests, vendors, and contractors while upholding workplace security protocols consistently. Monitor and elevate unauthorized access attempts, tailgating, suspicious activity, and workplace safety concerns, taking initiative to address issues within your scope before escalating when needed. Manage daily office operations including supply procurement, mail distribution, badge administration, meeting room readiness, and workplace organization, proactively identifying gaps and resolving them. Coordinate logistics for onsite events, team gatherings, and workplace initiatives, including scheduling, vendor communication, and post‑event follow‑through. Respond to employee workplace requests with urgency and professionalism, tracking open items, maintaining accurate records, and closing the loop with employees on resolution. Apply AI tools to draft workplace communications, synthesize incoming requests, and streamline administrative workflows, iterating on outputs to ensure accuracy and appropriate tone before distribution. Surface patterns in recurring requests or operational friction to teammates and the broader Workplace team, contributing ideas for process improvement. What It Takes to Catch Our Eye Demonstrated experience in front desk, workplace, hospitality, administrative, or customer‑facing operations, with the ability to manage your workload independently across competing priorities. Strong organizational and follow‑through skills, with a track record of keeping operations running smoothly and catching issues before they escalate. Clear, professional written and verbal communication skills with a collaborative approach and the composure to handle urgent or sensitive situations with good judgment. Comfort adopting and optimizing workplace technologies, collaboration tools, and AI‑assisted workflows, including the habit of reviewing and refining AI‑generated outputs before use. A proactive, curious mindset with a genuine interest in improving processes, supporting teammates, and contributing to a workplace experience that employees notice and appreciate. Benefits Comprehensive medical coverage for you and your family. Unlimited PTO. A 401(k) plan with matching. 12 weeks of paid parental leave. Employee Stock Purchase Plan. We are an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision. We use BrightHire, an AI‑enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice. #J-18808-Ljbffr Upwork