Patient Service Specialist - Medical Front Office

Overview Baylor Scott & White Institute for Rehabilitation , Austin, TX (William Cannon). Patient Service Specialist (PSS) - Float . Hours: vary between Monday - Friday 7am - 7pm. Full Time. Candidate will be required to travel to multiple outpatient clinics. Areas of coverage include San Marcos, Kyle, Buda, Onion Creek, William Cannon, South Lamar, SW290, Slaughter Ln. Compensation depends upon candidate’s years of experience and internal equity. This is an entry-level position. Starting salary: $19 - $25 per hour based on experience. Benefits Health, Dental, and Vision insurance; Life insurance; Prescription coverage Paid Time Off (PTO) and Extended Illness Days (EID) A 401(k) retirement plan with company match Short and Long Term Disability Personal and Family Medical Leave PSS Ladder Program Eligibility and effective dates vary Responsibilities Process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other tasks as needed. Coordinates patient appointments, working with Center manager to minimize cancellations and support treatment adherence. Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record. Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. Collects toward patient responsibility at each visit. Scans and maintains medical documents. Reconciles and posts charges daily and other reporting to ensure clean claim processing. Responds to all requests for information from patients, other departments and physicians. Maintains office, orders supplies and manages mail. Willingness to adjust schedule to center needs. Travels to non-home location centers or other sites for coverage when necessary. HS diploma or GED is required. Qualifications HS diploma or GED is required Preferred Experience Customer service experience Knowledge of insurance verification Healthcare, medical, or dental office administration #J-18808-Ljbffr