Guest Service Agent

Front Desk AgentKalahari Resorts & Conventions is seeking a Front Desk Agent. In this role, you will be responsible for assisting resort guests during their check-in, stay, & check out while providing a beyond expectation resort experience to all guests.As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll be responsible for providing attentive, courteous, and efficient service to all guests.$14/hrKey ResponsibilitiesOversee daily operations of guests during their check-in, stay, & check outFully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipmentEnsure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standardsEnsure logging and delivery of packages, mail and messages to guests and meeting roomsAnswer guest inquiries about resort services, facilities and hours of operation in a timely manner.What We're Looking For1-2 years' front desk/guest service experienceMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryA leadership style rooted in collaboration, respect, and service to others.Must be effective at listening to, understanding, and clarifying issuesA Sampling of Our BenefitsOur team enjoys a comprehensive benefits package, including:Career growth opportunities with promotion from within401(k) matching, paid time off, and holiday compensationHealth, dental, and vision coverage for full-time associatesEmployee appreciation events, discounts, and perks at all resortsEducation assistance programs to help advance your careerBe Part of Something ExtraordinaryAt Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VAKalahari Resorts & Conventions is an Equal Opportunity Employer.