HVAC Service Operations Coordinator / Dispatcher

Job Description

Job Description

Argen Air Inc. is a growing commercial HVAC company in South Florida seeking a highly organized, motivated, and dependable  Service Operations Coordinator / Dispatcher to help run our day-to-day service operation.

This is  not simply a receptionist position .

We are looking for someone who can take ownership of the office, coordinate technicians, communicate professionally with commercial customers, keep work orders moving, and eventually grow into a larger operations-management role within the company.

Responsibilities

• Answer incoming customer phone calls and emails
• Schedule and dispatch HVAC technicians
• Manage jobs and customer information in Housecall Pro
• Monitor ServiceChannel, Coupa, and other customer/vendor portals
• Review technician notes, photos, model numbers, serial numbers, and recommendations
• Follow up with technicians when documentation is incomplete
• Provide customers with scheduling and job-status updates
• Schedule preventive maintenance visits
• Track open and pending work orders
• Follow up on outstanding estimates
• Coordinate approved repairs and return visits
• Prepare completed jobs for invoicing
• Track parts and material orders
• Contact supply houses for pricing and availability
• Coordinate technician material pickups
• Maintain an organized daily service schedule
• Make sure every open job has a clear next action

What We're Looking For

We want someone who is:

• Highly organized
• Fast and comfortable using computers
• Excellent on the phone
• Professional with customers
• Able to multitask in a fast-paced environment
• Detail-oriented
• Reliable and accountable
• Comfortable communicating with field technicians
• Able to solve routine problems without constant supervision
• Willing to learn
• Interested in growing with the company

Preferred Experience

Experience in any of the following is a plus:

• HVAC service
• HVAC dispatch
• Plumbing or electrical service
• Construction
• Property management
• Facilities management
• Logistics or dispatch
• Service coordination
• Commercial customer service

Experience with  Housecall Pro, ServiceChannel, Coupa, QuickBooks, Microsoft Office, or Google Workspace is a plus.

Bilingual English/Spanish is preferred.

HVAC experience is preferred, but we are willing to train the right person who demonstrates strong organization, communication, technology skills, and the ability to take ownership.

Career Growth

Argen Air is growing, and we want someone who wants to grow with us.

This position has the potential to develop from:

Service Operations Coordinator
→  Senior Service Coordinator
→  Service / Operations Manager

As the company grows, we want this individual to take on greater responsibility, authority, compensation, and leadership within the organization.

What Success Looks Like

You will be successful in this position when:

• Technicians know where they need to be
• Customers receive timely updates
• Work orders stay organized
• Technician documentation is complete
• Preventive maintenance doesn't get missed
• Estimates are followed up
• Completed jobs move quickly toward invoicing
• Problems are handled without everything having to reach the owner

If you are ambitious, organized, comfortable taking responsibility, and interested in helping build the operations side of a growing commercial HVAC company, we would like to hear from you.

Apply with your resume and a brief explanation of why you believe you would be a good fit for this position.

\nCompany Description

Argen Air Inc. is a fast growing commercial HVAC company based in South Florida,focused on high-performance service, installations,and long term client relationships.
we are building strong team of technicians who want to grow, earn Moreland be a part of something bigger.At Argen Air inc you are not just another tech- you are a part of a company that values performance,professionalism,and long term opportunity

Company Description

Argen Air Inc. is a fast growing commercial HVAC company based in South Florida,focused on high-performance service, installations,and long term client relationships.\r\nwe are building strong team of technicians who want to grow, earn Moreland be a part of something bigger.At Argen Air inc you are not just another tech- you are a part of a company that values performance,professionalism,and long term opportunity