Interim Housing Program Manager - North Hollywood

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Building Stronger Communities At Joyous Ventures, we are committed to providing immediate support to individuals and families experiencing homelessness or crisis. Through our dedicated Social Services Team, we help participants navigate available resources and access comprehensive care. We assist with: Securing healthcare services (medical home, dental care, wellness programs) Linkages to mental health and substance abuse support Guidance with benefits enrollment (health insurance, income support) On-site counseling, therapy, support groups, and assistance with emotional well-being and relationship challenges Life skills development to foster independence Community reintegration through social activities and connections Transportation and accompaniment services Additional support to achieve long-term housing stability These services are crucial in promoting the well-being, empowerment, and resilience of our participants—strengthening the broader community in the process. About the Role Joyous Ventures is seeking a dedicated and experienced Program Manager to lead operations at our interim housing facility serving justice-involved individuals experiencing homelessness. This role is central to ensuring high-quality service delivery, staff coordination, and compliance with funder and regulatory standards. The ideal candidate is a strategic leader with a trauma-informed approach and a deep commitment to equity, dignity, and community healing. Key Responsibilities Oversee daily operations, including staff supervision, scheduling, and resource allocation Recruit, train, and onboard staff and volunteers Conduct performance evaluations and facilitate ongoing professional development Lead or delegate weekly staff meetings, daily huddles, and shift exchanges Promote a collaborative, respectful, and mission-aligned work culture Ensure programs meet the diverse needs of participants and align with organizational goals Maintain accurate records and prepare timely reports on program activities and outcomes Coordinate educational, vocational, and recreational programming tailored to participant needs Provide direct support including intake assessments, case management, and crisis intervention Partner with external service providers to connect participants to healthcare, education, and employment Advocate for equitable access to services, especially in healthcare and behavioral health Conduct regular chart audits (CHAMP, HMIS, CMS, MedCall, and program files) with support from Compliance Coordinator. Ensure charts meet standards set by DHS, JCOD, ODR, and Joyous Ventures Confirm participants are receiving care as outlined by funders and organizational protocols Submit all required weekly and monthly reports accurately and on time Provide 24/7 on-call crisis intervention and de-escalation support Attend staff meetings, supervision sessions, case conferences, and required trainings Ensure full compliance with regulatory and organizational policies Perform other duties as assigned to support facility success Qualifications Minimum 1 year of experience in program management, housing services, or justice-involved populations Strong leadership, communication, and conflict resolution skills Ability to manage crisis situations with composure and empathy Commitment to trauma-informed care and harm reduction principles Willingness to be on-call and work flexible hours as needed Desired Qualification: Bachelor’s degree in Social Work, Public Administration, or related field preferred Familiarity with DHS, JCOD, ODR, and HMIS systems preferred Equal Opportunity Statement Joyous Ventures is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.