Automotive Product Specialist - Kia of Bowie

Automotive Product Specialist

Kia of Bowie is part of Group 1 Automotive, a leader in automotive retail, and is looking to add an Automotive Product Specialist to our team! As a Product Specialist, you are entrusted with delivering comprehensive product information during sales and aftersales processes. Your key duties include maintaining in-depth knowledge of Kia products, addressing client inquiries, explaining vehicle features and providing a high-quality client experience.

Responsibilities

• Maintain in-depth knowledge of the full Kia vehicle lineup covering trims, features, technology, accessories, and Kia's competitive advantages in the market
• Provide comprehensive product support at every stage of the client journey, including product presentation, test drive, delivery/handover, and post-purchase follow-up
• Address client inquiries with accuracy and professionalism, explaining complex features in a clear, client-oriented way based on individual needs
• Support the aftersales process by helping clients understand service plans, warranties, and maintenance resources available through the dealership following their vehicle purchase
• Maintain consistent communication and collaboration with sales personnel and clients
• Actively listen to client needs, follow Group 1 Automotive's established procedures, and achieve client satisfaction objectives as set by management
• Uphold high ethical standards and maintain a professional appearance at all times
• Assist in other areas of the Sales department and perform additional administrative duties as assigned

Qualifications

• 12+ years of customer service experience
• High school diploma or equivalent
• Strong verbal communication and interpersonal skills
• Valid state driver's license with a clean driving record
• Professional appearance and an exceptional work ethic
• Energetic, positive, and client-focused attitude

Compensation: $23.00-26.00 an hour.

What We Offer:

• Flexible work schedule
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.