Customer Service Rep(01587) - 7018 Pershing Rd

Customer Service Rep

Join our dynamic team at our St Louis location on Pershing Rd as a Customer Service Representative! We're seeking an enthusiastic and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. In this role, you'll be the frontline of our organization, ensuring every customer interaction reflects our commitment to excellence and satisfaction.

Responsibilities include:

• Answering incoming phone calls and taking customer orders accurately and efficiently while maintaining a friendly and professional demeanor
• Processing cash and credit card transactions with precision, ensuring all payments are handled securely and records are maintained accurately
• Providing outstanding customer service by addressing inquiries, resolving issues promptly, and exceeding customer expectations
• Collaborating with team members to ensure smooth operations during peak periods and support colleagues in achieving team goals
• Maintaining a clean, organized, and welcoming work environment that reflects our brand standards
• Operating ordering systems and point-of-sale technology with proficiency and attention to detail
• Assisting with various in-store tasks as needed, demonstrating flexibility and a willingness to support the team
• Handling customer complaints with empathy and professionalism, working toward mutually beneficial resolutions
• Lifting and moving items weighing up to 25 lbs regularly throughout your shift
• Contributing to a positive, inclusive workplace culture through collaborative teamwork and transparent communication

Qualifications include:

• Excellent customer service skills with a genuine, friendly, and positive attitude
• Strong verbal and written communication abilities
• Proven ability to multitask and work efficiently in a fast-paced, dynamic environment
• Basic math skills for handling cash transactions and processing payments
• Physical stamina to stand for extended periods and lift up to 25 lbs regularly
• Team player mentality with a collaborative approach and willingness to support colleagues
• Strong attention to detail and ability to follow directions accurately
• Basic computer skills and proficiency with point-of-sale systems and ordering platforms
• Problem-solving skills and ability to handle challenging situations with patience and resilience
• Conflict resolution abilities and empathetic approach to customer interactions
• Flexibility to work various shifts, including weekends and holidays as scheduled
• High school diploma or equivalent (preferred)
• Previous customer service experience (preferred)
• Food handling experience or willingness to learn proper techniques (preferred)

All your information will be kept confidential according to EEO guidelines.