Customer Service Rep

Dimensional Thinking

Saint Louis, MO

Responsibilities

Provide Customer Support using phone and email
Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
Provide technical problem-solving for web browsers
Troubleshoot the source of issues affecting the customer's ability to access the application and respond accordingly
Use customer relationship management tools to document the problems and resolution of each contact
Support annual user access recertification efforts for Treasury applications
Decipher diagnostic reports
Process daily application audit reports and analyze results
Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints

Qualifications

Bachelor's Degree or commensurate experience
2+ years' experience providing customer service support; preferably in a call center
Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
Excellent customer service skills required to meet customer service quality measures
Use analytical skills for troubleshooting and trend analysis
Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
Experience implementing and improving processes
Excellent verbal and written communication skills
Experience effectively training customers or coworkers is recommended
Bilingual in Spanish is preferred
Position requires US Citizen or lawful permanent resident with three or more years of US residency
Position is On-Site in St Louis

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Vacancy posted 22 hours ago

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