Customer Service Rep
Dimensional Thinking
Responsibilities
- Provide Customer Support using phone and email
- Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
- Provide technical problem-solving for web browsers
- Troubleshoot the source of issues affecting the customer's ability to access the application and respond accordingly
- Use customer relationship management tools to document the problems and resolution of each contact
- Support annual user access recertification efforts for Treasury applications
- Decipher diagnostic reports
- Process daily application audit reports and analyze results
- Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints
- Bachelor's Degree or commensurate experience
- 2+ years' experience providing customer service support; preferably in a call center
- Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
- Excellent customer service skills required to meet customer service quality measures
- Use analytical skills for troubleshooting and trend analysis
- Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
- Experience implementing and improving processes
- Excellent verbal and written communication skills
- Experience effectively training customers or coworkers is recommended
- Bilingual in Spanish is preferred
- Position requires US Citizen or lawful permanent resident with three or more years of US residency
- Position is On-Site in St Louis
Vacancy posted 2 days ago
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