Box Office Assistant

Careers at The Rose

The Rose proudly recruits, nurtures, maintains and honors a diverse, highly qualified resident staff of theater artists, administrators, educators and operational staff members. We focus on providing fair and competitive compensation and opportunities for growth. Positions are updated as they become available. On an as-needed basis, we also have a variety of internships and apprenticeships available.

What We Believe

It is our goal to ensure that all children have access to the arts regardless of race, ethnicity, religion, abilities, gender or accessibility needs. We believe children are the key to the future and as such, deserve to see themselves represented everywhere. We engage in a wide range of stories and productions to broaden experiences and learning opportunities. We offer a variety of classes to meet young people where they are. Providing each student with the chance to learn and grow in creativity, imagination, resilience, empathy, tolerance, and connections is what we do. This work is accomplished by an inclusive and diverse, professional staff of artists, educators, technicians, and administrators, devoted to live theater and arts education for young people. These are equal parts of the while that make us The Rose Theater.

Box Office Assistant

The Box Office Assistant is a key member of the Audience Services team, providing exceptional customer service while supporting ticket sales, memberships, reporting, and front-of-house operations. Serving as a primary point of contact for patrons, members, volunteers, and visitors, this position helps create a welcoming experience and ensures the smooth operation of school performances, public performances, workshops, classes, and special events. The ideal candidate is professional, organized, adaptable, and thrives in a fast-paced environment dedicated to delivering outstanding guest experiences.

Essential Job Duties

• Deliver exceptional customer service to patrons, members, volunteers, artists, vendors, and staff in person, over the phone, and through electronic communication.
• Process ticket sales and memberships online, by phone, and in person.
• Provide accurate information regarding performances, memberships, workshops, classes, special events, and theater programs.
• Welcome guests and assist with traffic flow throughout the building before, during, and after performances.
• Assist with opening and closing the building as scheduled.
• Process cash, credit card, and electronic payment transactions accurately.
• Reconcile daily sales reports, balance cash drawers, and prepare bank deposits.
• Assist with audience services during school performances, workshops, and public events.
• Help coordinate bus unloading, parking, and guest arrival for school performances.
• Answer questions and provide operational guidance to volunteers during performances and events.
• Maintain a clean, organized, and welcoming front-of-house environment.
• Perform other duties as assigned by the Audience Engagement Manager.

Schedule

• This is a part-time, non-exempt position.
• The schedule is flexible but requires daytime availability during the week, with some evenings and weekends required based on performance and event schedules.

Education, Training, and Experience

• High school diploma or equivalent required.
• Previous customer service, hospitality, retail, box office, or administrative experience preferred.
• Experience handling cash and point-of-sale systems is preferred.
• CPR/First Aid certification, or the ability to obtain certification, is preferred.

Skills and Abilities

• Excellent customer service and interpersonal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Ability to work independently while exercising sound judgment.
• Strong problem-solving and conflict resolution skills.
• Ability to communicate effectively with employees, volunteers, patrons, vendors, and community members at all levels.
• Basic computer proficiency, including Microsoft Office and ticketing software.
• Ability to assist in developing efficient systems and processes that support theater operations.
• Serve as a professional representative of The Rose Theater at all times.
• Set priorities, meet deadlines, manage projects, and multitask.
• Communicate effectively in both written and verbal formats.
• Basic computer skills and proficiency in Google Suite and Microsoft Office.
• Maintain current certification in CPR/1st Aid.

Physical Demands and Working Conditions

• Primarily an office environment requiring extended periods of sitting, computer, keyboard, and telephone use.
• Frequent standing and walking throughout the theater during school and public performances.
• Regular outdoor work directing buses and assisting guests before school performances in a variety of weather conditions.
• Must be able to lift and carry up to 25 pounds.
• Position requires flexibility to work in a fast-paced environment during performances, workshops, classes, and special events.
• On-Site Attendance is required.

Position Compensation Range

• Starting Pay: $15.00 per hour

Benefits include

• Complimentary admission for up to four (4) tickets to each Rose Theater production.
• Flexible part-time scheduling.
• Opportunities to work in a collaborative and creative theater environment.

Diversity Statement

The Rose Theater is committed to fostering diversity, equity, inclusion, and belonging throughout our artistic programming, educational offerings, staff, leadership, volunteers, and audiences. We encourage candidates of all backgrounds and lived experiences to apply.

Application Instructions

Interested candidates need to submit a cover letter describing interest, along with a resume and list of three references.

• Alternatively, a cover letter and resume may be emailed to Bridget West at ***email_hidden***.
• Please let us know if you have access needs not met by either of these application methods.
• We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.