Program Manager

Job Description

The Program Manager is responsible for the disciplined planning, execution, financial performance, quality, and customer experience of assigned programs and projects. This individual-contributor role coordinates cross-functional resources and ensures contractual commitments, Statement of Work (SOW) requirements, schedules, budgets, and deliverables are achieved. The Program Manager serves as a primary customer-facing leader, builds trusted relationships, responds promptly to customer needs, communicates candidly and professionally, and drives timely resolution of issues to support long-term customer satisfaction and program success.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Manage assigned programs and projects meet organizational goals, contractual requirements, customer expectations, and defined performance standards. • Develop and maintain integrated program plans, schedules, reporting, risk controls, and quality requirements for assigned work. • Plan, organize, and manage one large or several small-to-medium programs and projects while maintaining strict adherence to SOW deliverables, milestones, acceptance criteria, and suspense dates. • Manage program execution across scope, schedule, cost, quality, staffing, risk, technical compliance, customer communication, and delivery performance. • Serve as the primary day-to-day point of contact for customers; establish clear communication rhythms, provide accurate status, actively listen to concerns, and promote a responsive, solutions-oriented customer experience. • Build and sustain trusted customer relationships by understanding operational priorities, anticipating needs, honoring commitments, and resolving concerns professionally and promptly. • Coordinate with customers to obtain feedback, validate priorities, manage expectations, document decisions, and confirm acceptance of deliverables. • Escalate material risks, service concerns, schedule impacts, and customer issues with clear facts, recommended actions, and recovery plans. • Coordinate cross-functional activities among Engineering, Operations, Logistics, Maintenance, Operational Training, Procurement, Manufacturing, Test Engineering, Quality, Finance, and subcontractors, as applicable. • Accurately track and manage direct labor, subcontract agreements, other direct costs, budgets, forecasts, and financial performance; report results to Executive Management. • Support development of program budgets and identify corrective actions to protect cost, schedule, and performance objectives. • Review, develop, implement, and monitor recovery plans for off-schedule work, performance gaps, customer concerns, and unanticipated events. • Recommend and implement process improvements that strengthen quality, efficiency, consistency, on-time delivery, and customer satisfaction. • Ensure program and project activities are performed ethically and consistently with company policies, mission, values, management system requirements, safety practices, and applicable contractual obligations. • Conduct program and project feasibility assessments and support development of RFQs, RFIs, RFPs, estimates, and proposal content. • Provide direct operational support to programs and projects as needed, including travel to customer and remote work locations. • Coordinate project team activities through clear expectations, organized follow-up, collaboration, and influence without exercising formal supervisory authority. • Provide objective program-related observations to functional managers when resource, performance, or delivery concerns affect program outcomes. • Perform other duties as assigned.

Skills and Requirements

• Bachelor's degree from four-year college or university; four years of experience may be substituted for the degree. • Minimum of 10 years of experience in managing projects. Understanding of project life cycles and budgeting. • Prior experience with managing programs within DHS required • PMP, ACP, or PgMP certification

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.