Application Support Engineer

We are seeking an experienced Application Support & Development Engineer to support and enhance enterprise applications used across Health Sciences, Translational Sciences, and Development. The ideal candidate will have strong experience in application support, database administration, Azure infrastructure, production support, and application onboarding. This role will work closely with infrastructure, security, architecture, and business teams to ensure applications are reliable, secure, and aligned with enterprise technology standards.

Key Responsibilities

• Provide application maintenance, administration, and production support for scientific and enterprise applications.
• Lead managed services oversight by coordinating vendor-delivered application support and operational services.
• Install, configure, patch, upgrade, deploy, and validate applications and supporting databases.
• Support Azure-based environments, including application servers, storage, networking, backups, file shares, and environment readiness.
• Evaluate new application requests and enhancements by assessing architecture, infrastructure, security, IAM, database, integration, compliance, and operational requirements.
• Prepare technical assessments, solution recommendations, and documentation for Technology Solution Board reviews.
• Coordinate application onboarding with Enterprise Architecture, Infrastructure, Security, and Operations teams.
• Troubleshoot production issues, manage incident resolution, and coordinate responses for critical (P1) support incidents.
• Collaborate with IAM teams to implement automated user provisioning and de-provisioning where applicable.
• Develop and maintain operational documentation, runbooks, support procedures, and knowledge articles.
• Monitor vendor performance, SLA compliance, incident trends, and recommend continuous service improvements.
• Communicate project status, risks, technical issues, and recommendations to business stakeholders and IT leadership.

Required Skills & Qualifications

• 5+ years of experience in application support, application administration, or production support.
• Hands-on experience with application installation, configuration, upgrades, patching, deployment, and troubleshooting.
• Strong experience supporting Windows and/or Linux-based enterprise applications.
• Experience with database administration and support (SQL Server, Oracle, PostgreSQL, or similar).
• Working knowledge of Microsoft Azure, including Azure Portal, virtual machines, storage, networking, backups, and infrastructure services.
• Experience reviewing and onboarding enterprise applications within corporate IT environments.
• Understanding of enterprise architecture, security, IAM, infrastructure, and operational support processes.
• Experience managing vendors and ensuring SLA compliance.
• Strong problem-solving, documentation, and communication skills.
• Ability to work in cross-functional teams supporting business-critical applications.

Preferred Qualifications

• Experience supporting scientific, laboratory, bioinformatics, or pharmaceutical applications.
• Knowledge of protein analysis, mass spectrometry, scientific data management, or translational sciences platforms.
• Familiarity with ITIL processes, change management, and release management.
• Experience with automation for application deployment or user provisioning.
• Exposure to regulated environments such as life sciences or healthcare is preferred.