General Manager

252 rooms 10119 sq. ft. meeting/event space.

Amenities include: on-site restaurant (Luke) 24-hour fitness center business center valet parking pet-friendly accommodations.

Set in New Orleans Garden District Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings it provides an engaging environment for hospitality professionals serving both business and leisure travelers.

The Hotel General Manager is responsible for overseeing all hotel operations to ensure exceptional guest experiences operational efficiency and financial performance. This role leads all department heads drives revenue strategies maintains brand standards and fosters a positive culture that supports employee engagement and service excellence. The ideal candidate is a proactive leader with strong business acumen and a passion for hospitality.

JOB DESCRIPTION

Job Title : General Manager

Department: Front Office

Supervision Exercised: Front Office Manager Housekeeping Manager Chief Engineer Director of Sales Housekeeping Manager

Supervision Received: SVP Operations

MINIMUM REQUIREMENTS

Education

• Bachelors degree in Hospitality Management Business Administration or related field preferred.
• Equivalent experience in hotel management will be considered.

Experience

• Minimum of 35 years of hotel management experience preferably as a General Manager or Assistant General Manager.
• Proven track record of successfully managing hotel operations and leading teams.
• Experience with financial reporting budgeting P&L management and revenue strategies.
• Brand hotel experience (Hilton Marriott IHG etc.) preferred.

Skills and Knowledge

• Strong leadership decision-making and team-building abilities.
• Excellent communication and interpersonal skills.
• Knowledge of hotel operations revenue management budgeting and forecasting.
• Ability to analyze financial reports and implement strategic action plans.
• Proficiency with hotel PMS RMS and Microsoft Office Suite.
• Strong problem-solving skills and the ability to remain composed under pressure.
• Ability to handle complex guest or employee issues with professionalism.
• Strong organizational and time-management skills with the ability to multitask.

Job Duties

• Oversee all hotel operations including Front Office Housekeeping Sales Engineering and F&B (if applicable).
• Lead mentor and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance including budgeting forecasting and expense control.
• Ensure compliance with brand standards safety regulations and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership brand representatives vendors and community partners.
• Oversee hiring onboarding performance evaluations and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness maintenance and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status prohibited under Federal State or local laws. All employment decisions are based on valid jobrelated requirements .

Required Experience:

Director