Senior UKG Scheduling Analyst

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The Senior UKG WFM Scheduling Analyst serves as the functional and technical subject matter expert for UKG scheduling solutions within the healthcare system. This role leads the design, implementation, optimization, and ongoing support of complex scheduling environments supporting clinical operations, union and non-union environments, and highly regulated staffing requirements. This position partners closely with Nursing Administration, Clinical Operations, HR, Payroll, IT, and Finance to deliver compliant, efficient, and user-friendly scheduling solutions that support patient care, labor optimization, and workforce engagement.Job Description:Essential Duties & Responsibilities, including but not limited to:Support end-to-end implementation of UKG Advanced Scheduling and Clinical Scheduling Extensions (CSE) across inpatient, ambulatory, and ancillary departmentsDesign and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflowsConfigure clinical scheduling constructs, including units, profiles, skills, certifications, and staffing demand rulesTranslate complex clinical staffing models, union contract language, and organizational policies into scalable UKG configurationsLead implementation and support of UKG EZCall for automated call-outs, open shift coverage, and staffing escalation workflowsConfigure call trees, escalation rules, skill matching, contact methods, and compliance controlsEnsure seamless integration between EZCall, Advanced Scheduling, and TimekeepingServe as Tier 2/3 support for complex scheduling, CSE, and EZCall issues, including rule conflicts, coverage gaps, and interface errorsPartner with operational leaders to resolve real-time scheduling challenges in the clinical environmentSupport system upgrades, patches, and new feature adoption; assess impact and coordinate testingMonitor system performance and proactively identify opportunities for improvementEnsure scheduling configurations comply with labor laws, union agreements, and healthcare-specific regulationsSupport nurse staffing compliance, skill mix requirements, and acuity-based staffing modelsAssist with audits, reporting, and regulatory reviews related to scheduling and staffing practicesAct as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and FinanceFacilitate requirements-gathering sessions and translate operational needs into functional designsSupport change management and adoption of advanced scheduling capabilitiesParticipate in WFM governance, standards, and roadmap planningDevelop and maintain detailed configuration documentation, SOPs, and job aidsDesign and deliver training for schedulers, managers, and clinical leadersMentor junior analysts and contribute to team knowledge growthDrive continuous improvement through automation, standardization, and best-practice adoptionMinimum Qualifications:Education:Bachelor's degree in Healthcare/Nursing Administration, Information Systems, Business, or related field (or equivalent experience)Experience:5+ years of hands-on experience with UKG WFM Advanced SchedulingDirect experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environmentExperience supporting unionized environments and collective bargaining agreementsExperience supporting large, multi-hospital or academic medical centersPrior experience with system implementations, mergers, or enterprise standardization initiativesSkills, Knowledge & Abilities:Strong understanding of clinical operations, nurse scheduling, and workforce deployment.Proven ability to translate complex clinical and operational requirements into system configurations.Preferred Qualifications & Skills:UKG certifications preferred (Advanced Scheduling, CSE, EZCall) Pay Range: $110,000.00 USD - $140,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled