Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative manages inbound customer inquiries for truck parts and service solutions, builds lasting customer relationships, and drives new business opportunities. This role identifies customer needs, recommends suitable products and services, prepares quotes and proposals, and collaborates closely with internal teams to ensure accurate order fulfillment and high levels of customer satisfaction. The position requires strong communication skills, a customer-focused mindset, and the ability to work effectively with sales and CRM systems to maintain a consistent pipeline of prospects.

Responsibilities:

• Manage inbound customer inquiries related to truck parts and service solutions in a professional and timely manner.
• Identify customer needs and recommend appropriate products, services, and solutions that align with their requirements.
• Prepare, present, and follow up on quotes and proposals, ensuring accuracy and responsiveness.
• Develop and maintain strong relationships with existing customers to encourage repeat business and long-term loyalty.
• Generate new business opportunities through proactive outreach and effective inside sales techniques.
• Collaborate with internal teams, including parts, service, and operations, to ensure accurate order fulfillment and a seamless customer experience.
• Follow up consistently on sales opportunities to maintain a healthy pipeline of prospects and ongoing sales activity.
• Utilize CRM and company systems to document customer interactions, track sales activity, and maintain up-to-date account information.
• Stay informed about current product offerings, industry trends, and competitor activities to support effective sales conversations.
• Provide excellent customer service by addressing questions, resolving issues, and ensuring customer satisfaction throughout the sales process.
• Make outbound calls as needed to existing and potential customers to promote products, services, and special offers.
• Support inside sales operations by coordinating with colleagues, sharing information, and contributing to team goals.

Essential Skills:

• Strong communication skills with the ability to interact effectively with customers and internal teams.
• Proven customer service abilities with a focus on building positive customer experiences.
• Ability to build rapport and develop long-term customer relationships.
• Effective organizational and time management skills to handle multiple inquiries and tasks.
• Basic computer proficiency, including experience working with sales or CRM platforms.
• Self-motivated and results-oriented mindset with a drive to meet and exceed sales goals.
• Ability to work both independently and collaboratively in a team environment.
• Comfort making outbound calls and handling inbound calls in an inside sales setting.

Additional Skills & Qualifications:

• Previous experience in inside sales, customer service, or account management.
• Experience in the truck, automotive, heavy equipment, parts, or service industry.
• Automotive industry, particularly in sales or customer service roles.
• Knowledge of truck parts and service operations is a plus.
• Experience providing inside sales support in a fast-paced environment.
• Familiarity with industry trends and competitor offerings in the truck or automotive sector.

Work Environment:

This role is fully in-office at a Fairfield-area location, providing a structured and collaborative work setting. The standard schedule is Monday through Friday from 7:30 a.m. to 5:00 p.m., offering consistent daytime hours. The environment involves frequent phone and computer use, working with CRM and company systems, and close collaboration with parts, service, and other internal teams to support customers and sales activities.

Job Type & Location:

This is a Contract to Hire position based out of Fairfield, NJ.

Pay and Benefits:

The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Fairfield, NJ.

Application Deadline:

This position is anticipated to close on Aug 24, 2026.